Deco x50-5g having issues with STC isp in ksa

Deco x50-5g having issues with STC isp in ksa

Deco x50-5g having issues with STC isp in ksa
Deco x50-5g having issues with STC isp in ksa
2024-07-22 04:44:25
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.1.5

Hey there Tp-link team, 

 

Greetings,,,

 

There is an issue with the Deco x50-5g with the STC isp in ksa. I have tried 2 other companies like zain and mobily and they all work well and better than the competition. However, STC company which is the leading company in Saudi Arabia (KSA) have deployed a new 5G cellular tower in our area, which i have tested with my Iphone 15 pro max and the results were great : 700mbps download. And the huawei router which gave me 600mbps download. However with the Deco x50-5g is only getting a 100mbps download and acting weird dropping and picking signal. Please find me a solution.

 

Sincerely,,, 

Abdullah Ashour.

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5 Reply
Re:Deco x50-5g having issues with STC isp in ksa
2024-07-23 06:23:47

  @Abdullah3ashoor 

Hi, welcome to the community.

I think you could try to find out what are the currently used 5G band on the iPhone 15 pro max, Huawei 5G CPE as well as Deco X50-5G.

 It appears that the auto selection on the Deco X50-5G doesn't pick up the best 5G Bands.

After that, you could use the "Cell Lock" on the Deco X50-5G to manually lock a specific cell tower.

 

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Re:Deco x50-5g having issues with STC isp in ksa
2024-07-24 10:44:40

Hello Mr.David. 
 

I have tried that on every band and the band the Huawei

device and the iphone are connected to. Its not working its like the device is having an issue keeping up. do you by anychance have a maintenance team that can check my device in saudi arabia ? 

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Re:Deco x50-5g having issues with STC isp in ksa
2024-09-05 06:45:02
Abdullah. 01317074537
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Re:Deco x50-5g having issues with STC isp in ksa
2024-09-05 06:45:31
Abdullah. 01317074537
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Re:Deco x50-5g having issues with STC isp in ksa
Monday

  @Abdullah3ashoor 

 

Hi i have the same issue with STC 5G!

The strange thing is that the 4G better than 5G.

Did you solve this problem?

Thanks

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