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Deco X50-5G - Failed Firmware Update

Deco X50-5G - Failed Firmware Update

Deco X50-5G - Failed Firmware Update
Deco X50-5G - Failed Firmware Update
2024-12-09 09:13:01 - last edited a week ago
Tags: #Firmware Update #Deco App Related #Network Connectivity
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20230804 Rel. 3600

Hi

 

I have tried to update the firmware on my Deco X50-5G but I keep getting:

"Upgrade failed. Please select the latest version of firmware to upgrade."

 

I have tried to update this through the App and through the web UI but still get the same messages. 

The firmware I have attempted to use are the following versions. 

X50-5G_2.0_en_1.0.0_Build_20240813_Rel.46287_EU_up_all
Deco X50-5G_1.20_1.1.4 Build 20240109

Can someone help me please, I am struggling to get stability out of the unit with the high CPU Usage.

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#1
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1 Accepted Solution
Re:Deco X50-5G - Failed Firmware Update-Solution
2024-12-11 08:09:28 - last edited a week ago

  @Dewhurst 

blushIn this way, I'm out of suggestions and would like to escalate your case to the engineer for further assistance.

Please check later whether you could receive my email.

Thanks again and Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#8
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9 Reply
Re:Deco X50-5G - Failed Firmware Update
2024-12-10 03:58:38

  @Dewhurst 

HI, welcome to the community.

After checking your TP-Link email ID, I noticed your Deco X50-5G is V1.0 so "X50-5G_2.0_en_1.0.0_Build_20240813" would not be the right version.

Have you tried the firmware versions here, such as 1.1.5 and 1.2.0:

https://www.tp-link.com/uk/support/download/deco-x50-5g/v1/#Firmware

 

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Deco X50-5G - Failed Firmware Update
2024-12-10 13:55:28

  @David-TP 

I tried that with version 1.1.5 that also failed. 

I have tried 1.1.7 and got the same results. Unless I am doing something wrong I am unable to get this to update

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#3
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Re:Deco X50-5G - Failed Firmware Update
2024-12-10 13:56:34

@David-TP 

  

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#4
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Re:Deco X50-5G - Failed Firmware Update
2024-12-11 07:21:49

  @Dewhurst 

Hi, Thank you very much for the feedback.

Could you please check whether you could install this version:

Deco X50-5G_V1.0_1.1.1_build20231008

 

-If yes, after updating to 1.1.1, you could test whether it could update to 1.1.5/1.2.0 next.

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#5
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Re:Deco X50-5G - Failed Firmware Update
2024-12-11 07:57:25 - last edited 2024-12-11 08:15:24

  @David-TP 

 

Unfortunately that version hasn't worked either

 

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#6
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Re:Deco X50-5G - Failed Firmware Update-Solution
2024-12-11 08:09:28 - last edited a week ago

  @Dewhurst 

blushIn this way, I'm out of suggestions and would like to escalate your case to the engineer for further assistance.

Please check later whether you could receive my email.

Thanks again and Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
Recommended Solution
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#8
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Re:Deco X50-5G - Failed Firmware Update
2024-12-11 08:16:47
Yes, I have received an email for the escalation. Thank you for your help.
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#9
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Re:Deco X50-5G - Failed Firmware Update
a week ago

hi


did you try the firmware recovery trick : https://www.tp-link.com/en/support/faq/2958/ ? 

I applied it on the DECO X50-5G V1, to downgrade from firmware beta x50-5g-SP1-whole-up-beta-ver1-2-0-P1[20241230-rel33540]_2024-12-31_10.03.32.bin   down to    Deco X50-5G(EU)_V1_1.1.7 Build 20240809.

 

It worked pretty well, I'm now back on 1.1.7

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#11
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Re:Deco X50-5G - Failed Firmware Update
a week ago

  @t0urista 

 

Hi

 

my unit fails to upgrade or downgrade firmware of any description. 

 

I have attempted the firmware recovery trick and this bricked the unit. After the previous community engineer helped me and passed the details over to the TP-Link support direct, they had sent me a firmware that had recovered the unit. 

It's currently working on version: 1.1.0 Build 20241227 Rel. 32192 this is the latest firmware the R&D Team have provided me plus I have an upcoming TeamViewer session with them for further diagnostics. 

I'll keep you informed as to what they find

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#12
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Views: 379

Replies: 9

Tags

Firmware Update Deco App Related Network Connectivity
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