Deco X50-5G and EE (UK) SIM
Hi
I am having major problems with my new X50-5G. I set it up a couple of weeks back with a 3 SIM that I had and it was working OK (albeit in 4G only but that's a limitation of the 3 signal in the area not the router)
I decided to purchase a new EE 5G SIM as there is a strong EE signal here and I get 5G indoors on my phone with no problem. I have had nothing but problems all day with this thing. I've noticed from various forums that there are a LOT of people who are having the same issue with the X50 and EE and worryingly none of these seem to have a satisfactory conclusion from what I've seen.
I have an old TP-Link TL-MR6400 4G router here that I put the EE SIM in just to check it wasn't an issue with the SIM and it worked perfectly within seconds so that rules the SIM out.
With the X50, after much wrestling with the ridiculous phone app (whoever thought it was a good idea to replace the traditional web based console with a phone app wants shooting by the way) I eventually got to the home network page in the app. However at no time at all have I ever had any sort of signal or even provider register there. I've set up an APN with all the settings for EE but still nothing happening. Even tried forcing both 'EE' and 'EE Internet' from the settings but neither work and every single time the red light comes on. Not once have I ever had the remotest sniff of an internet connection yet I know the SIM is fine as it works out of the box on the other TP-Link router I have.
I've tried rebooting, resetting and everything else I can find on the various forums but nothing at all works. I've even updated to firmware v1.1.5 in case that sorted out the issue but still nothing.
Any ideas how to get this working at all eith an EE SIM or do I have the worlds most expensive door stopper on my hands?
Thanks
Hi Joseph
Many thanks for the response
Yes, it does seem to be just the 5G that is causing issues. I can get it working pretty much every time with 4G now but absolutely nothing at all on 5G.
To answer your questions:
1. I didn't try this specific SIM card in a mobile phone but in another older TP-Link router (4G only) which explains why it was working fine now that we know the problem is 5G related. I do have an EE 5G SIM in my mobile phone and can confirm that is working fine with a good 5G signal from the exact same location where I tried 5G with the Deco originally.
2. I have taken screenshots from both 4G Only and 5G Preferred so you can see the difference. Please note that this is not from the original location that I first tried the Deco, I have brought it home to test further and the signal strength is pretty poor here for some reason. The end result is exactly the same though, working fine on 4G but as soon as I switch to 5G I get the red light and it's reporting no signal.
4G Only:
5G Preferred:
Many thanks
Hi Joseph,
An update from further testing this morning.
I've brought the router into my other office location which is in the city centre and there's a much stronger signal here. Started in 4G again and all was well. Decided to do a speedtest with Ookla and got a very respectable 140mbps down which was impressive.
I then switched to 5G Preferred and exactly the same happened again, ie loss of signal and the red light. I powered the Deco off and back on and it came back to a red light. I got distracted by something else so left it like that for a while. When I came back the light was solid white which I'd not seen before. When I looked at the manual that said it was a 5G signal! So much to my surprise I went into the app and yes, it's reporting as 5G with good signal strength so was very happy with that. However when I've done a speedtest again with Ookla on 5G I'm only getting between 8mpbs and 11mpbs down versus 140mbps on 4G so something still not right unfortunately.
I'll send screenshots now with the 5G connected:
