Deco X50-5G problem with 5G

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Deco X50-5G problem with 5G

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X50-5G problem with 5G
Deco X50-5G problem with 5G
2024-05-15 07:42:45 - last edited Wednesday
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.1.3 Build 20240109 Rel. 73423

After over a month of use, I'm having trouble connecting to the 5G network (network mode: Preferred 5g). My Deco has no connection problem when I change the network mode to "4G only". Nothing changed, the connection stopped connecting overnight.

Network 'T-mobile' Poland.

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#1
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1 Accepted Solution
Re:Deco X50-5G problem with 5G-Solution
2024-05-16 06:57:42 - last edited Wednesday

  @Damian_Sz 

Update:

Please refer to Deco X50-5G Randomly Freeze / Internet Unstable

Best regards.

 

 

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#2
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Re:Deco X50-5G problem with 5G-Solution
2024-05-16 06:57:42 - last edited Wednesday

  @Damian_Sz 

Update:

Please refer to Deco X50-5G Randomly Freeze / Internet Unstable

Best regards.

 

 

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Re:Deco X50-5G problem with 5G
2024-05-16 07:46:43

  @David-TP 

@Damian_SZ 

Hello.

This morning, I encountered a total loss of 5G and wifi connection. I reseted the Deco but now I am locked out because the Deco has no Internet...

i tested another SIM card, I verified successful 4G access with my mobile.

Now I'm stucked, I asked for a ticket from support.

Maybe it is related to Damian_Sz problem ?

 

Ni information available from device because Android cannot connect, because Deco has no Internet.

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#3
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Re:Deco X50-5G problem with 5G
2024-05-16 11:25:03

@David-TP 

@Damian_Sz

 

Finally, I solved my problem : when you reset the DECO, you have to ADD a new device on the app.

Then you can configure it. everything solved.

Thanks

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