Hi @Marvin_S, 

It's happening again, and I'm not sure why. Local support mentioned that the EX511 EasyMesh isn't compatible with the AX72 EasyMesh because one is an ISP router and the other is a SOHO router. However, I'm not convinced, as I understand that the EasyMesh protocol should work across devices from different vendors or routers that support EasyMesh. If there are compatibility issues, shouldn't TP-Link check their firmware and release an update?

Could you please assist in submitting this issue to the relevant department for further investigation? I believe other users might also be encountering similar problems.

  @Marvin_S 

Take noted that all my router firmware is lastest one.

Hi @Marvin_S 

I tested the EX511 as the main node, and the hang issue did not occur. I initially selected the AX72 because it’s a higher-end device compared to the EX511, but it struggled to establish a stable network. I’ve now replaced the AX72 with the GE800 and will monitor its stability. If the GE800 also experiences hang issues, I may consider moving away from TP-Link products altogether.

As advise from the tplink customer support, I reported this issue to my ISP, but my ISP couldn’t reach Aginet and advised me to contact TP-Link. However, TP-Link support referred me back to the ISP, creating a deadlock between the two without resolving the issue. We are not able to do any support request from Aginet. 

Anyway, Thanks for your help and advise.

Marvin_S wrote

  @Jasson_Hong 

 

Hi, sorry for the inconvenience caused.

If EX511 works as main router and other EX511 work as satellite router, that cannot meet your needs?  Did you ever consult your ISP whether they have other models managed by Aginet app, which is more advanced than EX511? As I know, Archer GE800 is also managed by Tether app.

If the network gets unstable with using Archer GE800 and EX511, please feel free to let us know!

 

 

 

Hi  @Marvin_S,

Currently, the GE800 is functioning as the main node, while the EX511 serves as the slave node, with no hang issues detected.

I consulted my ISP, and they advised me to contact TPLINK support, as they only handle manufacturing defects and not firmware issues. They did suggest an alternative brand, the Xiaomi AX3000, but I believe it's CPU performance not powerful than the AX72 and I don think replace to another model/brand is a good solution. Other than that, XIAOMI AX3000 also did not support easymesh protocol, if i made the change, then whole router had to repurchase.

From my observations, it seems like there may be a problem with the AX72 firmware. Even after placing a fan underneath the router and running the AC 24/7, the issues persist.

Anyway, I will continue monitor the GE800 with EX511 and along with AX72 to see whether the hang issues is still persist or not.

Thanks.

  @Jasson_Hong 

Hi Jason, 

I not long ago had issues with my Ax72v.01 running in easymesh. 

I've made a post about my experiences with it but In my case I have 3x Ax72v.01. 

I've had similar experiences to yourself, 

Constant crashes daily ect, wifi would stop working but some ethernet devices would work and then some wifi devices would stay connected but hard wired devices would stop. 

If i connected a ethernet or disconnected one anywhere along my network topology my whole network would go down and i would have to reboot all my Ax72's one by one ( main first then my out building then my top floor) 

I did notice that the cpu load ect would always be maxed out. 

After months of this going on and back and forth with support I gave up with easy mesh and went back to 1x main and 2xAP and not had any of the issues since, 

Granted the mobile switching between the units isn't always as smooth but better than the constant crashes I was getting. 

Maybe it's a AX72 issue in easymesh but I won't be changing back over to easymesh as I don't have the patience to swap back over and it starts playing up again. 

Hi @Basboi85 ,

I did had this issues occur and TPLink support claim this is not a firmware issues. So we can't do anything, just change the device..... Anyway, can tag @Marvin_S for future support. They can arrange a technical engineering to look on it.