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Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.

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Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.
Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.
2022-03-22 13:52:01
Model: Deco X20  
Hardware Version:
Firmware Version: 1.5.1

Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.
all the nodes are on ac mode, all of them connects through the same eth sw.
also, I can't creat another network with hidden ssid, I have no QoS option in the app

I have connected a laptop at this point with sync and works perfectly on 1gb

i don't know what do do, Support page doesn't work no phone number not nothing can't open support ticket

HELP PLEASE!!!!!

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#1
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5 Reply
Re:Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.
2022-03-23 03:22:57

  @Nimrod_levy 

Welcome to the community.

I see you have subscribed a ticket to us already and in the email, you mentioned only one of the satellite Deco X20 was capped to 100m/s.

Can  I have a screenshot of the signal source page on this Deco X20?

And may I know the model number of your network switch?

If switching this satellite X20 with the other satellite X20, would it always be the same unit that had the slow speed?

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#2
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Re:Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.
2022-03-23 08:19:40

  @David-TP  switch model: tl-sg1005d
I didn't find a way to reach the signal source page....
not in the webui and not in the app, can you tell me how to find it?

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#3
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Re:Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.
2022-03-23 08:20:48
also, only one of the nodes are doing this, I have disabled 2.4ghz and it what i saw is that this node does not broadcast 5ghz at all! and thats the problem (I asume)
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#4
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Re:Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.
2022-03-23 08:34:07

  @Nimrod_levy I have also did another test, I have switched between two nodes, and the working node worked fine on the same eth socket
and this node did not, I have reset it via the whole re-registeded it and the same, 5ghz not working. are there logs anywhere that may shed light on this problem?

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#5
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Re:Deco X20 node is Stuck on 100mb, disabling 2.4 result 5ghz with low reception.
2022-03-23 11:14:25

  @Nimrod_levy 

Thank you and the signal source could be found here:

By the way, since Deco does not support turning off the wireless band on a single unit, so Do you mean only the problematic node does not generate 5ghz when standing next to it but the other two nodes still have 5ghz？

May I know how long have you had the Deco X20?

 

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.
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#6
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Helpful: 3

Views: 604

Replies: 5

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