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Deco x20 Troubleshooting

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Deco x20 Troubleshooting

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Deco x20 Troubleshooting
Deco x20 Troubleshooting
2020-08-19 00:25:22 - last edited 2020-08-25 06:10:30
Model: Deco X20  
Hardware Version: V1
Firmware Version:

I recently bought the Deco x20. I have it hard wired from the Comcast modem. I have gigabit speed but line of site speeds are highly variable. I never get close to gigabit speeds even when I'm the only one online. I've set the Comcast modem to bridge mode so the wifi signals are not interfering. Is there anything else I can try to get better speeds from the x20? Thank you for any suggestions. 

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Re:Deco x20 Troubleshooting-Solution
2020-08-25 06:10:01 - last edited 2020-08-25 06:10:30

@Bjfunke 

 

Hello,

Please help verify more details and we will try to figure it out ASAP:

1. What is the current network topology/layout? How many Deco X20 do you have and how are they connected?

2. With your computer connected to the Comcast modem directly, please verify the actual speed you can get via speedtest.net. Also, please confirm the wired link speed as the instruction below:

https://www.tp-link.com/support/faq/2265/

Please then connect your computer to the main deco and test the speed you can get from it via speedtest.net as well and check the wired link speed.
Note: Please show us a screenshot of the speed test result.

 

Additionally, please refer to the below troubleshooting to check the QoS settings on the Deco app again:

https://www.tp-link.com/en/support/faq/2429/#case%201  (Case 1)

After that, please run the speed test again and check whether it improves.

 

Good days.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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Re:Deco x20 Troubleshooting-Solution
2020-08-25 06:10:01 - last edited 2020-08-25 06:10:30

@Bjfunke 

 

Hello,

Please help verify more details and we will try to figure it out ASAP:

1. What is the current network topology/layout? How many Deco X20 do you have and how are they connected?

2. With your computer connected to the Comcast modem directly, please verify the actual speed you can get via speedtest.net. Also, please confirm the wired link speed as the instruction below:

https://www.tp-link.com/support/faq/2265/

Please then connect your computer to the main deco and test the speed you can get from it via speedtest.net as well and check the wired link speed.
Note: Please show us a screenshot of the speed test result.

 

Additionally, please refer to the below troubleshooting to check the QoS settings on the Deco app again:

https://www.tp-link.com/en/support/faq/2429/#case%201  (Case 1)

After that, please run the speed test again and check whether it improves.

 

Good days.

▶Deco BE11000/ BE63_V2.6_1.1.7 Ready for Test ▶Deco BE25_V1_1.0.17 Ready for Test! ▶Update Deco BE65 Pro to the Latest 1.1.3 Firmware Now! Try to leave a Message if urgent help is required.
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