Running er605 with a tp link switch and 225, 245s and one 610 the oc200. The controller says everything is connected and running but it seems that I can only connect to the 610. All firmware is up to

Hello all I attempted to plug my ISP’s (Randolph communications) ONT device into my ER605 v2. It did not pass the connection through to my switch and OC200. I called and they said the MAC address need