The camera is working fine when I use it on the app in Macbook. However, it is the only camera that is always showing offline on my mobile app (iphone). Have done the usual - switched phone, router...

@jhonbrike412 Thank you for your message. I can't return the cameras for a refund because the company has cunningly stated that the security camera cannot be returned on account of a software failure...

@Nivea Thanks Wayne, will try to update firmware as advised and revert with outcome.

The issues still remain unresolved. It fails to update the firmware every single time. Why is your software so incredibly bad??

@Wayne-TP Hi :) Thank you for you message. Details as follows: Technicolor DJA0231 System time on router is perfect! 2022-12-01 14:35:36

I really like the cameras (I have 2 C200, and 1 C310) but am very close to just returning them all unless the following issues get resolved: I would really appreciate any help I can get. Many thanks...