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Camera showing offline only on mobile app but works fine on MacBook!

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Camera showing offline only on mobile app but works fine on MacBook!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Nivea

2024-05-05 02:30:11 - last edited 2024-06-07 08:36:55

Posts: 6

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Registered: 2022-11-27

Camera showing offline only on mobile app but works fine on MacBook!

2024-05-05 02:30:11 - last edited 2024-06-07 08:36:55

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.3.9

The camera is working fine when I use it on the app in Macbook. However, it is the only camera that is always showing offline on my mobile app (iphone). Have done the usual - switched phone, router on and off without any result.

Any advice on how to resolve this issue?

Thank you.

1 Accepted Solution

Solla-topee

2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

Posts: 13654

Helpful: 2360

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Stories: 8

Registered: 2020-05-19

Re:Camera showing offline only on mobile app but works fine on MacBook!-Solution

2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

@Nivea

Hi,
To locate the problem, please help confirm the following information.
1. The LED status on the Tapo C310.

2. Please send me(@Solla-topee) the MAC address of the camera via a private message.

3. Is your phone connected to the same Wi-Fi as the camera and disabled mobile data? If not, please have a try, then check if the camera shows offline or online on the phone.
Uninstall the Tapo app on your phone and reinstall the latest Tapo app for a try.

4. Is your Macbook connected to the same Wi-Fi as the camera?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Camera showing offline only on mobile app but works fine on MacBook!-Solution

2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

@Nivea

Hi,
To locate the problem, please help confirm the following information.
1. The LED status on the Tapo C310.

4. Is your Macbook connected to the same Wi-Fi as the camera?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Camera showing offline only on mobile app but works fine on MacBook!

Camera showing offline only on mobile app but works fine on MacBook!

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