Home

Forums

Stories

Knowledge Base

Smart Home Community > Tapo Smart Camera > Camera showing offline only on mobile app but works fine on MacBook!

< Tapo Smart Camera

Camera showing offline only on mobile app but works fine on MacBook!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Camera showing offline only on mobile app but works fine on MacBook!

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Nivea

2024-05-05 02:30:11 - last edited 2024-06-07 08:36:55

Posts: 6

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2022-11-27

Camera showing offline only on mobile app but works fine on MacBook!

2024-05-05 02:30:11 - last edited 2024-06-07 08:36:55

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.3.9

The camera is working fine when I use it on the app in Macbook. However, it is the only camera that is always showing offline on my mobile app (iphone). Have done the usual - switched phone, router on and off without any result.

Any advice on how to resolve this issue?

Thank you.

1 Accepted Solution

Solla-topee

2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

Posts: 13344

Helpful: 2295

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:Camera showing offline only on mobile app but works fine on MacBook!-Solution

2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

@Nivea

Hi,
To locate the problem, please help confirm the following information.
1. The LED status on the Tapo C310.

2. Please send me(@Solla-topee) the MAC address of the camera via a private message.

3. Is your phone connected to the same Wi-Fi as the camera and disabled mobile data? If not, please have a try, then check if the camera shows offline or online on the phone.
Uninstall the Tapo app on your phone and reinstall the latest Tapo app for a try.

4. Is your Macbook connected to the same Wi-Fi as the camera?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

Posts: 13344

Helpful: 2295

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:Camera showing offline only on mobile app but works fine on MacBook!-Solution

2024-05-07 07:21:32 - last edited 2024-06-07 08:36:55

@Nivea

Hi,
To locate the problem, please help confirm the following information.
1. The LED status on the Tapo C310.

4. Is your Macbook connected to the same Wi-Fi as the camera?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Camera showing offline only on mobile app but works fine on MacBook!

Camera showing offline only on mobile app but works fine on MacBook!

Information

Voters 0

Tags