This network has been deleted” when setting up Deco M5 with 6 devices

This network has been deleted” when setting up Deco M5 with 6 devices

This network has been deleted” when setting up Deco M5 with 6 devices
This network has been deleted” when setting up Deco M5 with 6 devices
3 weeks ago
Model: Deco M5  
Hardware Version:
Firmware Version: 3.8.157 (App)

Hi everyone,

 

I'm having trouble setting up my Deco M5 network with six devices. My setup consists of:

- One main Deco in the house, connected to the modem in the utility room.

- Four additional Deco units placed throughout the house.

- One Deco in the shed, connected via its own Ethernet cable directly to the utility room where the modem and main Deco are located.

 

The problem occurs when I add the first few Deco units in the house. After setting them up in the app, I suddenly get the error message: This network has been deleted. At that point, the entire network disappears from my app, and I can change any settings. The only option I see is to set up a new network from scratch.

 

Has anyone experienced this issue before, or does anyone have a solution? My family isn't too happy right now with no WiFi, so I really appreciate any help.

 

Thanks in advance!

 

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#1
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2 Reply
Re:This network has been deleted” when setting up Deco M5 with 6 devices
2 weeks ago

  @LarsVliel 

Hi, what is the LED status on the Deco units when you receive the error"This network has been deleted", solid green or something else?

---Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Can you also leave me a message with the MAC address of the main Deco?

 

Wait for your reply and best regards.

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#2
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Re:This network has been deleted” when setting up Deco M5 with 6 devices
2 weeks ago

  @LarsVliel If anyone else is experiencing this issue, I found this article, and it solved my problem: https://www.tp-link.com/nl/support/faq/3352/?app=deco 

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#3
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