Known Device Alerts - fails to save
As of today, I'm on the latest ios and Deco app available.
Unable to Save known device alert. I've tried it over 20 times, on and off the network.
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Hi, You could refer to this link to submit the Deco APP log first:
After that, please power restart Deco Mesh units once, then test whether you can configure known device alerts over 4G/5G mobile data.
Thank you very much and best regards.
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@David-TP I've followed the steps and have the same problem.
- submitted app log
- restart mesh
- retry on 4g/5g
same error
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Thanks for the quick reply. I'll forward the logs to the engineer to see whether they can help us find more details.
Best regards.
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@midnightbaggie I would like to add that this issue occurs 98% of the time. I have been able to add 2 entries over that last 4 days trying intermittently. Out of 30-40 attempts, 2 were able to be saved.
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Hi, Thanks for the further update.
After submitting the APP logs, Did you return with any ticket ID since I couldn't find any relevant logs yet?
Or could you please leave me a message with the email ID for Deco APP?
Best regards.
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@David-TP no confirmation. Just a popup thanks for feedback. I did select option to add system log but after submitting it shows as unchecked as seen in screenshot.
I just submitted another one right now.
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Thank you very much.
I was wondering whether there is some delay in the ticket system.
Could you please use the same email address to send an email(please add forum ID#744198 in the subject and the email content could be blank) to support.forum@tp-link.com?
Wait for your reply and best regards.
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