Deco M4R Cannot create known device alerts for connection alerts

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Deco M4R Cannot create known device alerts for connection alerts

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M4R Cannot create known device alerts for connection alerts
Deco M4R Cannot create known device alerts for connection alerts
2023-10-22 15:09:45
Model: Deco M4  
Hardware Version:
Firmware Version: 1.5.0 Build 20210414 Rel. 58075

Hello, I've been trying to create connection alerts for some of my IoT devices  through the deco app, but I can't, I get the 'unable to create, try again later' message. My decos are working as routers, I tried from 4G network also, as instructed in a thread here, but still nothing works. Please advice, because not only deco doesn't have the function to send a notification when it's offline, but the integrated function for connected devices does not work...

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#1
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3 Reply
Re:Deco M4R Cannot create known device alerts for connection alerts
2023-10-23 03:42:46

  @mitko_yan 

Hi, welcome to the community.

Are you able to reproduce this issue most of the time?

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

Wait for your reply and best regards.

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#2
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Re:Deco M4R Cannot create known device alerts for connection alerts
2023-10-23 04:13:07

  @David-TP 

 

 

Thanks for the reply. 

yes, I've tried it a few days ago as well as yesterday and still didn't work. I've just sent the logs over. 

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#3
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Re:Deco M4R Cannot create known device alerts for connection alerts
2023-10-25 17:08:57 - last edited 2023-10-25 17:09:19

  @mitko_yan 

 

solved!

what was the problem?

Also, is the connection preference feature coming for Deco M4R firmware?

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#4
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