Home Network Community > Wi-Fi Routers > Unable to send Feedback reports ( says Router is not connected to internet)
< Wi-Fi Routers

Unable to send Feedback reports ( says Router is not connected to internet)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to send Feedback reports ( says Router is not connected to internet)

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to send Feedback reports ( says Router is not connected to internet)
Unable to send Feedback reports ( says Router is not connected to internet)
2023-11-05 15:18:10 - last edited 2023-11-09 14:10:22
Tags: #Network Connectivity #Bug
Model: Archer A7  
Hardware Version: V5
Firmware Version: 1.2.1 Build 20220714 rel.75573(4555)

cant send a feedback report it says router is not connected to the internet whilst internet is working fine.

 

  0      
 
  0      
 
#1
Options
4 Reply
Re:router is not connected to the internet
2023-11-06 12:15:33

  @Yesrab 

 

You mean you could get internet access when connected to the router but the router web interface says not, right?

What about the Internet LED status on the router? and do you have WAN IP address on the router? it is on Dynamic IP or PPPoE?

 

  0  
  0  
#2
Options
Re:router is not connected to the internet
2023-11-06 12:19:14
yes the computers conneted to the router have internet connection and the wan Led is green, im connected to a PPPoE
  0  
  0  
#3
Options
Re:router is not connected to the internet
2023-11-09 09:51:47

  @Yesrab 

 

How about checking firmware update under Online Upgrade part on Advanced->System Tools->Firmware Upgrade page? does it also show no internet access?

  0  
  0  
#4
Options
Re:router is not connected to the internet
2023-11-09 09:54:27
no it dose not say that i can check for updates
  0  
  0  
#5
Options

Information

Helpful: 0

Views: 464

Replies: 4

Tags

Network Connectivity
Bug
Related Articles
WIFI Router has internet connection but says no internet
881 0
Unable to send or receive SMS in TL MR100
4950 2
BE550 bug report (device cannot connect and small other reports)
350 0
A7 traffic statistics (much) lower than what comcast says
653 0
The feedback section does not work on my router and why does it not exist ???
822 0
Reports
746 2
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.