I wanted to send files from a Samsung Galaxy A20e to a new computer with Windows 11.

The dongle is perfectly working with a Logitech keyboard, but it doesn't correctly work with the phone (let me clarify I'm not saying the dongle is the problem).

What happens: computer and device seem initially to perfectly pair, but they immediately disconnect.

Both the computer and the mobile device state that they are associated, but they are not connected.

I discovered one thing more: I actually CAN send files from the computer to the phone but I can't send files from the phone to the computer.

I tried to reset the Bluetooth on the phone, but nothing really changed.

Any suggestion is appreciated.   :-)