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I can't access internet with mobile device but i can access it with laptop

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I can't access internet with mobile device but i can access it with laptop

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

MOXIE

2020-09-16 10:25:13 - last edited 2020-09-17 07:22:51

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I can't access internet with mobile device but i can access it with laptop

2020-09-16 10:25:13 - last edited 2020-09-17 07:22:51

Model: TL-WR840N

Hardware Version: V6

Firmware Version: 0.9.1 4.16 v0001.0

after configuring my Tp-link router, I can access internet with my laptop, but i can't access it with mobile phones.

Someone should help please

1 Accepted Solution

Kevin_Z

2020-09-17 07:22:47 - last edited 2020-09-17 07:22:51

Posts: 21971

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Re:I can't access internet with mobile device but i can access it with laptop-Solution

2020-09-17 07:22:47 - last edited 2020-09-17 07:22:51

@MOXIE

Hello,

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

BTW, who is your ISP, and do you have internet access when you plug the computer directly into the modem?

Thanks.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

Recommended Solution

2 Reply

AmnsNgh

LV1

2020-09-16 18:13:45

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Re:I can't access internet with mobile device but i can access it with laptop

2020-09-16 18:13:45

Hey am having the same problem as u do. Kindly let me also know if you got any updates

Kevin_Z

2020-09-17 07:22:47 - last edited 2020-09-17 07:22:51

Posts: 21971

Helpful: 5307

Solutions: 2609

Stories: 21

Registered: 2018-12-24

Re:I can't access internet with mobile device but i can access it with laptop-Solution

2020-09-17 07:22:47 - last edited 2020-09-17 07:22:51

@MOXIE

Hello,

Below is a setup video for your reference to install your wireless router:
https://www.tp-link.com/support/setup-video/

But if you still failed, please refer to the troubleshooting suggestions below to check your settings:
https://www.tp-link.com/support/faq/1556/

BTW, who is your ISP, and do you have internet access when you plug the computer directly into the modem?

Thanks.

I can't access internet with mobile device but i can access it with laptop

I can't access internet with mobile device but i can access it with laptop

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