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Deco m5 connected without internet

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Deco m5 connected without internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco m5 connected without internet

2022-06-04 11:25:21 - last edited 2022-06-06 01:06:00

Posts: 2

Helpful: 3

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Registered: 2022-06-04

Deco m5 connected without internet

2022-06-04 11:25:21 - last edited 2022-06-06 01:06:00

Model: Deco M5

Hardware Version:

Firmware Version:

Hello,

A couple of days ago my internet on my device started to do weird. It was connected without internet. Every now and then the internet just loses connecties but is still connected. I contacted my IPS and they said that everything was good. Any ideas on what i can do?

I hope to hear from you all. Thank you

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#1

3 Reply

2022-06-06 11:52:57

Posts: 12823

Helpful: 1803

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Stories: 9

Registered: 2020-04-14

Re:Deco m5 connected without internet

2022-06-06 11:52:57

Welcome to the community.

Would the main Deco turn red when it stopped working?

Have you ever checked the IPv4 settings on the Deco APP>More>Advanced>ipv4 to see whether the Deco still had the valid internet IP address?

And when it stopped working, would it restore the connection automatically?

Thank you very much.

Best regards.

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#2

LV1

2022-06-06 13:25:26

Posts: 2

Helpful: 3

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Registered: 2022-06-04

Re:Deco m5 connected without internet

2022-06-06 13:25:26

@David-TP thank you for.your reply

The deco works just fine. The LED is green.

It only doesnt work on mobile devices. I checked the ipv4 settings and everything is looking good.

It is very strange because i tried everything.

I hope i informeren you well. Hope to hear from you!

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0

#3

2022-06-07 08:07:34

Posts: 12823

Helpful: 1803

Solutions: 1297

Stories: 9

Registered: 2020-04-14

Re:Deco m5 connected without internet

2022-06-07 08:07:34

What are these devices that are randomly connected but without internet service?

Are they connected to the 2.4ghz or 5ghz?

Please refer to this link to disable "Mesh Technology" on these devices:

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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#4