Notebook connected but no internet Deco M5
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Hello,
I just installed my Deco M5 network and it is all working pretty neat, except for my main notebook that connects to it but with no internet.
Any ideas on how to solve the issue?
Thank you in advance!
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May I know the model number of your notebook?
Could you please refer to this link to check the IP address on the notebook?
How to find IP address on your devices?
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Hello,
Please find the info below:
Laptop AVELL C65 MUV RTX
Intel 9560NGW
Dual Band 2.4GHz, 5GHz
Max speed 1.73Gbps
Bluetooth 5.0
My ip address is 192.168.173.22
Thank you!
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@naiaraz Thanks for the update.
Have you set up a static IP address on the laptop or Did you change the LAN IP of Deco to be 192.168.173.1?
Could you please refer to this link and try to ping the LAN IP-192.168.173.1 to see what happened?
And Does Neither 2.4ghz nor 5ghz work on the AVELL laptop?--You could try to enable guest network for 2.4ghz only to have a test.
Have you tried to update the wireless driver on the laptop?
By the way, I see this laptop has an Ethernet port and would it work with Deco via Ethernet connection?
Please also check there is no device under Blacklist and no parental control profile has been set on this laptop.
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