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Solution Unstable LTE Connection with Archer MR500 and MR550

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Solution Unstable LTE Connection with Archer MR500 and MR550

127 Reply
Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-03 06:18:16

  @Ekkoh 

 

Hi, do you mean you've tried three Archer MR500 V1 with Tele2 SIM card, all of them have frequent LTE disconnecting issue every a few hours?

You've already tried the beta firmware provided in this thread, right? please let me know your current firmware version.

 

In addition, did you test the same Tele2 SIM card on other different 4G devices at same location? such as smartphone or other 4G routers. If not, please test and monitor for some time in case the SIM card or ISP has any issue in the area.

If the issue happens only with the MR500, please share with us a system log file after the issue happens(before rebooting it, or previous logs will be cleared.)

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#86
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Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-03 07:52:29

  @Sunshine Yes, i have tried three MR500 with Tele2 and they all have the same issue.

I have tried beta firmware without success. Currently running 1.5.0 0.9.1 v0001.0 Build 230625 Rel.65051n.

 

i also have Tele2 for my mobile phone and it works without any problem. Tried my sim card from phone in to router and had the same issue. It only happens with MR500.

 

Logs:

2018-10-01 01:00:54 [5] 4G: init LTE module, set flowstat [enableDataLimit 0, enablePaymentDay 0, paymentDay 1, limitation 0, warningPercent 90]
2018-10-01 01:00:54 [5] 4G: LTE Module: profile num [3], default profile [3], active profile [1]
2018-10-01 01:00:54 [5] 4G: DM: profile num [3], default profile [3], active profile [1]
2018-10-01 01:00:55 [5] System: Enable IPv4 SPI Firewall
2018-10-01 01:00:55 [5] System: Enable IPv6 SPI Firewall
2018-10-01 01:01:00 [5] DHCPD: Recv DISCOVER from 34:98:B5:DC:2E:9E
2018-10-01 01:01:00 [5] DHCPD: Send OFFER with ip 192.168.1.100
2018-10-01 01:01:00 [5] DHCPD: Recv REQUEST from 34:98:B5:DC:2E:9E
2018-10-01 01:01:01 [5] DHCPD: Send ACK to 192.168.1.100
2018-10-01 01:01:02 [6] 4G: LTE connection up
2018-10-01 01:01:02 [5] 4G: LTE internet connected.
2024-03-30 21:20:13 [5] 4G: get LTE wan4 37.199.217.93
2024-03-30 21:20:13 [5] 4G: get LTE wan6 2a00:801:4ab:d89a::5f84:937b
2024-03-30 21:20:13 [5] 4G: set LTE wan6 conn status Connecting
2024-03-30 21:20:13 [5] 4G: set LTE wan6 name LTE
2024-03-30 21:20:13 [5] 4G: set LTE wan6 prefix ::
2024-03-30 21:20:13 [5] 4G: set LTE wan4 37.199.217.93
2024-03-30 21:20:13 [5] 4G: set LTE wan6 ::
2024-03-30 21:20:13 [5] 4G: set LTE dns6 2a00:800:1000:3::1,2a00:800:1000:4::1
2024-03-30 21:20:13 [5] 4G: set LTE default gw ::
2024-03-30 21:20:29 [6] 4G: LTE ipv6 connection up
2024-03-30 21:20:41 [6] System: User(Mac:34:98:B5:DC:2E:9E;IP:192.168.1.100) logs in.
2024-03-30 21:20:46 [6] Httpd: DNS 130.244.127.161 resolve succeed for dns.msftncsi.com
2024-03-30 21:20:46 [6] Httpd: DNS 130.244.127.161 resolve succeed for www.msftncsi.com
2024-03-30 21:21:03 [6] Httpd: DNS 130.244.127.161 resolve succeed for dns.msftncsi.com
2024-03-30 21:21:03 [6] Httpd: DNS 130.244.127.161 resolve succeed for www.msftncsi.com
2024-03-30 21:40:37 [6] 4G: ERROR: Commit data item failed.

2024-03-30 21:40:40 [5] 4G: lte internet disconnected.
2024-03-30 21:40:40 [6] 4G: LTE connection down
2024-03-30 21:40:40 [5] 4G: get LTE wan4 37.199.217.93
2024-03-30 21:40:40 [5] 4G: get LTE wan6 2a00:801:4ab:d89a::5f84:937b
2024-03-30 21:40:40 [5] 4G: set LTE wan6 conn status Disconnected
2024-03-30 21:40:40 [5] 4G: set LTE wan6 name LTE
2024-03-30 21:40:40 [5] 4G: set LTE wan6 prefix ::
2024-03-30 21:40:40 [5] 4G: set LTE wan4 0.0.0.0
2024-03-30 21:40:40 [5] 4G: set LTE wan6 ::
2024-03-30 21:40:40 [5] 4G: set LTE dns6 2a00:800:1000:3::1,2a00:800:1000:4::1
2024-03-30 21:40:40 [5] 4G: set LTE default gw ::
2024-03-30 21:41:42 [6] System: User(Mac:34:98:B5:DC:2E:9E;IP:192.168.1.100) logs in.

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#87
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Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-03 08:02:59

  @Ekkoh haha while I was writing the answer it died again. See updated log.

File:
log 2.pdfDownload
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#88
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Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-03 08:51:32

  @Ekkoh 

 

Hi, thank you very much for the reply.

You are using official firmware now but not the latest one, please update to the latest official firmware: Archer MR500(EU)_V1_1.6.0 Build 231016 to see if it is still the same:

Firmware Download for Archer MR500 V1

 

If it is still the same, I will escalate your case to our senior engineer for debugging.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#89
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Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-04 06:43:41

  @Sunshine It worked for 24h, then it needed reboot again.

Updated to 1.6.0 0.9.1 v0001.0 Build 231016 Rel.41357n.

 

Attached screenshots and logs.

Please do something about this....

 

File:
log.pdfDownload
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#90
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Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-04 10:37:33

  @Ekkoh 

try other Tele2 APN,s
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#91
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Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-04 10:42:45

  @acerfly  APN: 4G.tele2.se

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#92
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Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-04 18:43:57

  @Sunshine 

 

Hi Sunshine, 

 

I have this problem too. I have switched to 1.7.0 0.9.1 v0001.0 Build 231122 Rel.61263n_Beta

 

Is this the best firmware to use? The problem still persists. Can you tell anything from my logs?

 

Thanks!

 

 

 


2024-04-04 17:26:59 [6] System: Device(9C:5A:81:BC:A3:89) joins in 5G Wlan
2024-04-04 17:26:59 [6] System: Device(9C:5A:81:BC:A3:89) leaves 2.4G Wlan
2024-04-04 17:28:57 [6] System: Device(9C:5A:81:BC:A3:89) joins in 2.4G Wlan
2024-04-04 17:28:58 [6] System: Device(9C:5A:81:BC:A3:89) leaves 5G Wlan
2024-04-04 17:28:58 [5] DHCPD: Recv DISCOVER from 9C:5A:81:BC:A3:89
2024-04-04 17:28:58 [5] DHCPD: Send OFFER with ip 192.168.1.104
2024-04-04 17:28:58 [5] DHCPD: Recv REQUEST from 9C:5A:81:BC:A3:89
2024-04-04 17:28:58 [5] DHCPD: Send ACK to 192.168.1.104
2024-04-04 17:29:31 [6] System: Device(9C:5A:81:BC:A3:89) joins in 5G Wlan
2024-04-04 17:29:31 [6] System: Device(9C:5A:81:BC:A3:89) leaves 2.4G Wlan
2024-04-04 17:29:49 [6] System: Device(9C:5A:81:BC:A3:89) joins in 2.4G Wlan
2024-04-04 17:29:49 [6] System: Device(9C:5A:81:BC:A3:89) leaves 5G Wlan
2024-04-04 17:30:37 [6] System: Device(9C:5A:81:BC:A3:89) joins in 5G Wlan
2024-04-04 17:30:37 [6] System: Device(9C:5A:81:BC:A3:89) leaves 2.4G Wlan
2024-04-04 17:32:06 [6] System: Device(9C:5A:81:BC:A3:89) joins in 2.4G Wlan
2024-04-04 17:32:07 [6] System: Device(9C:5A:81:BC:A3:89) leaves 5G Wlan
2024-04-04 17:32:09 [6] System: Device(9C:5A:81:BC:A3:89) joins in 5G Wlan
2024-04-04 17:32:09 [6] System: Device(9C:5A:81:BC:A3:89) leaves 2.4G Wlan
2024-04-04 17:35:42 [6] System: Device(9C:5A:81:BC:A3:89) leaves 5G Wlan
2024-04-04 17:35:43 [6] System: Device(9C:5A:81:BC:A3:89) joins in 5G Wlan
2024-04-04 17:35:44 [5] DHCPD: Recv REQUEST from 9C:5A:81:BC:A3:89
2024-04-04 17:35:44 [5] DHCPD: Send ACK to 192.168.1.104
2024-04-04 17:40:28 [6] System: Device(9C:5A:81:BC:A3:89) joins in 2.4G Wlan
2024-04-04 17:40:28 [6] System: Device(9C:5A:81:BC:A3:89) leaves 5G Wlan
2024-04-04 17:40:36 [6] System: Device(9C:5A:81:BC:A3:89) leaves 2.4G Wlan
2024-04-04 17:40:43 [5] DHCPD: Recv REQUEST from 9C:5A:81:BC:A3:89
2024-04-04 17:40:43 [5] DHCPD: Send ACK to 192.168.1.104
2024-04-04 17:41:14 [6] System: Device(9C:5A:81:BC:A3:89) joins in 5G Wlan
2024-04-04 17:43:18 [5] DHCPD: Recv DISCOVER from A8:82:00:22:1E:99
2024-04-04 17:43:18 [5] DHCPD: Send OFFER with ip 192.168.1.114
2024-04-04 17:43:18 [5] DHCPD: Recv REQUEST from A8:82:00:22:1E:99
2024-04-04 17:43:18 [5] DHCPD: Send ACK to 192.168.1.114
2024-04-04 17:47:12 [6] System: Device(9C:5A:81:BC:A3:89) joins in 2.4G Wlan
2024-04-04 17:47:13 [6] System: Device(9C:5A:81:BC:A3:89) leaves 5G Wlan
2024-04-04 17:50:13 [6] System: Device(CC:0D:F2:A8:65:3E) joins in 2.4G Wlan
2024-04-04 17:57:21 [6] System: Device(9C:5A:81:BC:A3:89) joins in 5G Wlan
2024-04-04 17:57:21 [6] System: Device(9C:5A:81:BC:A3:89) leaves 2.4G Wlan
2024-04-04 17:59:35 [6] 4G: ERROR: Commit data item failed.

2024-04-04 17:59:36 [5] 4G: lte internet disconnected.
2024-04-04 17:59:36 [6] 4G: LTE connection down
2024-04-04 17:59:40 [6] 4G: ERROR: SIM short_spn is Talkmobile, coding=0.

2024-04-04 17:59:40 [6] 4G: ERROR: SIM GID1 is C1 len=2

2024-04-04 17:59:40 [6] 4G: USER: Get ISP's profile now.

2024-04-04 17:59:40 [6] 4G: USER: GetCurrProf result is:ipver:2  staticApn:0  authType:2  pkgName:Talkmob WAP  profname:Talkmob WAP  apn:talkmobile. co. uk  usr:wap  psw:wap  

2024-04-04 17:59:40 [6] 4G: USER: ISP is a MVNO, ignore roam status

2024-04-04 17:59:40 [6] 4G: ERROR: at_msg=+CGDCONT: 0,"IPV4V6","","0.0.0.0,0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 1,"IPV4V6","","0.0.0.0,0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0",0,0,0,0
+CGDCONT: 2,"IPV4V6","talkmobile. co. uk","0.0.0.0,0.0.0.0.0.0.0.
2024-04-04 17:59:40 [6] 4G: USER: Get ISP's profile now.

2024-04-04 17:59:40 [6] 4G: USER: GetCurrProf result is:ipver:2  staticApn:0  authType:2  pkgName:Talkmob WAP  profname:Talkmob WAP  apn:talkmobile. co. uk  usr:wap  psw:wap  

2024-04-04 17:59:40 [6] 4G: USER: Get ISP's profile now.

2024-04-04 17:59:40 [6] 4G: USER: GetCurrProf result is:ipver:2  staticApn:0  authType:2  pkgName:Talkmob WAP  profname:Talkmob WAP  apn:talkmobile. co. uk  usr:wap  psw:wap  

2024-04-04 17:59:40 [6] 4G: USER: Start connecting to the network!

2024-04-04 17:59:40 [6] 4G: ERROR: Get ip and mask error.

2024-04-04 17:59:41 [6] 4G: ERROR: Enable net driver cmd setup successfully.

2024-04-04 17:59:42 [6] 4G: USER: Connected to the network!

2024-04-04 17:59:47 [6] 4G: LTE connection up
2024-04-04 17:59:47 [5] 4G: LTE internet connected.
2024-04-04 18:00:46 [6] System: User(Mac:BC:5F:F4:FB:D4:16;IP:192.168.1.111) logs in.
2024-04-04 18:00:55 [6] Httpd: DNS 10.205.64.1 resolve timeout for dns.msftncsi. com
2024-04-04 18:01:00 [6] Httpd: DNS 8.8.8.8 resolve timeout for dns.msftncsi. com
2024-04-04 18:01:06 [6] Httpd: DNS 10.205.64.1 resolve timeout for dns.msftncsi. com
2024-04-04 18:01:11 [6] Httpd: DNS 8.8.8.8 resolve timeout for dns.msftncsi. com
2024-04-04 18:01:51 [5] DHCPD: Recv DISCOVER from 68:57:2D:82:63:EA
2024-04-04 18:01:51 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-04-04 18:01:51 [5] DHCPD: Recv REQUEST from 68:57:2D:82:63:EA
2024-04-04 18:01:51 [5] DHCPD: Send ACK to 192.168.1.101
2024-04-04 18:02:17 [5] DHCPD: Recv DISCOVER from 68:57:2D:82:73:9D
2024-04-04 18:02:17 [5] DHCPD: Send OFFER with ip 192.168.1.100
2024-04-04 18:02:17 [5] DHCPD: Recv REQUEST from 68:57:2D:82:73:9D
2024-04-04 18:02:18 [5] DHCPD: Send ACK to 192.168.1.100
2024-04-04 18:02:55 [5] DHCPD: Recv DISCOVER from 68:57:2D:82:63:EA
2024-04-04 18:02:55 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-04-04 18:02:55 [5] DHCPD: Recv REQUEST from 68:57:2D:82:63:EA
2024-04-04 18:02:55 [5] DHCPD: Send ACK to 192.168.1.101
2024-04-04 18:03:21 [5] DHCPD: Recv DISCOVER from 68:57:2D:82:73:9D
2024-04-04 18:03:21 [5] DHCPD: Send OFFER with ip 192.168.1.100
2024-04-04 18:03:21 [5] DHCPD: Recv REQUEST from 68:57:2D:82:73:9D
2024-04-04 18:03:22 [5] DHCPD: Send ACK to 192.168.1.100
2024-04-04 18:03:36 [6] Httpd: DNS 10.205.64.1 resolve timeout for dns.msftncsi. com
2024-04-04 18:03:41 [6] Httpd: DNS 8.8.8.8 resolve timeout for dns.msftncsi. com
2024-04-04 18:04:00 [5] DHCPD: Recv DISCOVER from 68:57:2D:82:63:EA
2024-04-04 18:04:00 [5] DHCPD: Send OFFER with ip 192.168.1.101
2024-04-04 18:04:00 [5] DHCPD: Recv REQUEST from 68:57:2D:82:63:EA
2024-04-04 18:04:01 [5] DHCPD: Send ACK to 192.168.1.101
 

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#93
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Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-07 02:51:13

  @Ekkoh 

 

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#94
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Re:Unstable LTE Connection with Archer MR500 and MR550
2024-04-07 02:57:19

  @DaveS76 

 

Root cause of the LTE disconnecting cannot be seen via the system log, please let us know if the same SIM card works stable on other 4G devices at the same location, who your ISP is, and also how often it happens now.

 

When the issue happens again, please login to the web interface, share with us screenshots of Advanced->Status page, and Advanced->Network->Internet page.

 

After that, we will escalate your case to our senior engineer for further debugging.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#95
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