MAC28 wrote We are on 3.7.113 on android 12 and 3.7.108 on IOS 16.7.10. Tapo hubs are on version 1.3.6 The ios app user is a guest, and android user the admin. Video call is disabled for doorbell but...

@Pimpyx Can you share a screenshot here?

@Abimaran This network interruption may prevent the smart bulb from reconnecting to the cloud, and it could also be an issue with the Wi-Fi connection. We suggest trying to restart the router and see...

@CAlon To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm.

Tapo C425 V1.20 now supports connection with the H200 hub in the latest firmware 1.2.22 Build 240920 Rel.51885n.

@carlosjgp What router do you use? Any network extension devices? You can try to restart both router and the smart hub.