@JWal86 Hi, You can check if the following steps are helpful. 1. Please turn off the camera, wait for 10 minutes, turn on it, and wait for another two minutes. 2. Press the reset button on the camera...

@Johnny27 Hi, Typically, a Tapo camera can enjoy only a Tapo Care plan. If you are charged twice, please go to the Tapo app > Me > Tapo Care to check whether you have subscribed to multiple Tapo Care...

@Balderman Hi, Currently, we do not have a camera that can meet your requirements. 1. We now only have the Tapo C501GW and TC40GW support to insert SIM card to go to the internet. However, they may...

@Fed3 Hi, thank you for sharing your experience.

@MartinPelotas Hi, Have you set different detection zones for each detection type? Please check if the camera can detect person or motion properly after you set the detection zone to full screen for...

@Aztroboy Hi, You can refer to the instructions on this post to troubleshoot. If the problem remains, please also send me a picture of the camera's Device Settings > Detection page and a picture of...