Wayne-TP wrote @Mask512 Did you enable auto-reboot for the camera? <Camera Settings -- Reboot Camera --Auto Reboot.> To help with this case, a specialist will help to follow it up through email....

Wayne-TP wrote @Mask512 Please verify whether the camera is still accessible when the mobile connects to the same local wifi. Can you share the videos to us? You can send a link to me via PM....

Wayne-TP wrote @Mask512 Do you use the original power adapter? Please check the spec on the adapter. Regarding the issue of the camera turning off unexpectedly, please check if the camera is in...

I have used 4 tp-link cameras Tapo c100, tapo c200, tapo c310 and tapo c500. All of them work well so far, except for the tapo c500 which I have only been using for 1 month. In this 1 month I...

@NiladriSR I have same issue , did you solve the problem ? this is the second time my tapo c500 suddenly offline , and the last record is always the same. the camera rotate even i disable motion...