Wayne-TP wrote

  @Mask512 

 

Do you use the original power adapter? Please check the spec on the adapter.

 

Regarding the issue of the camera turning off unexpectedly, please check if the camera is in privacy mode (whether it is still accessible via the app) or if it has indeed powered off.

 

  @Wayne-TP 

Of course i use the original adapter on all my tapo cameras


, the camera is detected as offline not detected as privacy mode .
and exactly this morning , the camera is unexpectedly offline again .

but the led status is on 

It is a last log from diagnostic_log 

""

<4>2024-09-19 08:00:02[tpssl][23.821]ip:52.76.215.229 ssl connecting --> ssl connected.

<4>2024-09-19 08:00:03[CloudIot]recv jwt suc: 1

<4>2024-09-19 08:00:03[tpssl][24.698] some link 

<4>2024-09-19 08:00:03[tpssl][24.711] some link

<4>2024-09-19 08:00:03[tpssl][24.819]ip:13.229.14.58 tcp connecting --> tcp connected.

<4>2024-09-19 08:00:03[tpssl][24.819]ip:13.229.14.58 tcp connected --> ssl connecting.

<4>2024-09-19 08:00:03[tpssl][24.965]ip:13.229.14.58 ssl connecting --> ssl connected.

<4>2024-09-19 08:00:03[CloudIot]MQTT conn

<4>2024-09-19 08:00:03[CloudIot]MQTT all topics succ

<4>2024-09-19 08:00:03[CloudIot]req ntp succ

<4>2024-09-19 08:00:03[CloudIot]post IoT onoff: 1

<4>2024-09-19 08:00:03[CloudIot]NTP: DevReq: 26, IoTRecvUtc: 1726735288, IoTRespUtc: 1726735288, DevRecv: 26, Sync: 1726735288

<4>2024-09-19 08:00:03[CloudIot]time (1726707603)->(1726735288)
""

and i save 2 videos before the issues , those videos exatcly the same . the camera rotate like pan / tilt correction.
 

Wayne-TP wrote

  @Mask512 

 

Please verify whether the camera is still accessible when the mobile connects to the same local wifi.

 

Can you share the videos to us? You can send a link to me via PM. 

  @Wayne-TP 

Yes i connect my phone on the same wifi .It's not just about connectivity, but even the camera isn't working as well. After that, no video was recorded before I had to reboot the camera.

Message sent.

Wayne-TP wrote

  @Mask512 

 

Did you enable auto-reboot for the camera? <Camera Settings -- Reboot Camera --Auto Reboot.>

 

To help with this case, a specialist will help to follow it up through email. Please check your inbox later and confirm. 

  @Wayne-TP 

thanks for your response.

Yes, I enabled auto reboot after this problem occurred because I thought the camera needed it, even though I didn't enable auto reboot on the other camera.
But it didn't have a significant effect.
If the problem was due to auto reboot, in the last 2 times, the camera was offline at around 7-8 am.
I enabled auto reboot at 13:00 -13:30.

It seems the C500 has a connection issue as quite a few posts and people experience the exact same issue with the camera going offline.

When will this issue be fixed? 

What is the point of having this camera for outside monitoring if it's constantly offline?