@woozle Hi, No I haven't .. should I ask them for instructions?

Router internet light keep in red. The old modem is working perfectely but this one is not getting ihe internet from the moden even after make all installation steps correctly. What should I do?

After installing the router as shown in the manual, all lights were green except the internet light was red the whole time, so I couldn't connect to the internet. What should I do to fix it?