@Kevin_Z I already called TPG and they spent a great deal of time trying to get the router and modem to sync together. Technical support seemed to think it's the modem. I don't need to physically...

@woozle yes that's what i meant sorry. it's a modem router and is an Arris CM8200B. And yes i have configured from Dynamic to PPPoE any thoughts? Kind Regards

All lights light up green except Internet. have tried 5 times unplugging and rebooting etc but will not work. No idea what Firmware it is but if someone wants to point me in the right direction that...