@JLan You have to call support, and they'll verify if it's the same issue and if so, they will replace the unit for you. Alternatively, I bought mine at Costco, so I just returned the three and...

@BrentW Support was going to exchange my unit, but I decided just to re-order and exchange it at Costco. Otherwise these routers have been pretty good for us.

@TP-Link I called Support and I sent them the pictures thanks for your response.

@Khammer What did you do to fix this? I have the same exact issue.