@Kevin_Z I did a factory reset and was able to connect on both devices - thank you!

@Kevin_Z When I use the password to connect on my phone it works fine, but it doesn't work connect on my Mac (I actually tried two Macs...). I am certain that the password I'm entering is correct. I...

I've just installed the router, and was able to connect on my phone, but my MacBook Air says that I need a WPA2 password. I have no idea what that is or how to find it.