Devices connected to the Deco Wi-Fi cannot access the Internet

Devices connected to the Deco Wi-Fi cannot access the Internet

Devices connected to the Deco Wi-Fi cannot access the Internet
Devices connected to the Deco Wi-Fi cannot access the Internet
13 hours ago
Model: Deco E4  
Hardware Version: V4
Firmware Version: 1.0.0 Build 20230307 Rel. 56271

I've completed the set-up of my TP Link Deco device using the app. The app continues to say that "everything looks good" regarding the connection, but whenever I use my devices to connect to the TP Link Deco wi-fi, I cannot access the internet.

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Re:Devices connected to the Deco Wi-Fi cannot access the Internet
9 hours ago

  @chlcf 

 

Hi, welcome to our community.

How about the LED status on Deco E4? If you connect PC or wired device to the Deco, can you get internet access? 

If not, that means the Deco network is not confiugred successfully.

On your Deco app, if there is no any error message showing the same as the guide says, please follow the steps in the first situation from the guide to troubleshoot:

The Main Deco network is unstable or loses internet suddenly.

It is also suggested to contact local technical support for direct help.

Thank you and best regards.

 

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