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Unable to change EB810v 5GHz Wifi Channel and Channel Width, MLO Broadcast, Allow List issues

Unable to change EB810v 5GHz Wifi Channel and Channel Width, MLO Broadcast, Allow List issues

Unable to change EB810v 5GHz Wifi Channel and Channel Width, MLO Broadcast, Allow List issues
Unable to change EB810v 5GHz Wifi Channel and Channel Width, MLO Broadcast, Allow List issues
Tuesday - last edited Wednesday
Tags: #Firmware Update #Network Connectivity #MLO Network
Model: EB810v  
Hardware Version: V1
Firmware Version: 0.14.0 3.0.0 v608b.0 Build 240709 Rel.56868n

Hi Support, Product Dev, QC Team,

 

I've got the EB810v from Starhub Telco and total i have 4 units of EB810v meshed together.

 

Issue 1)

5GHz WIFI channel and channel width is LOCKED to Channel 100 and Channel Width 160MHz

Due to wifi intermittently disconnecting, i have tried to change wifi channel and width to others but will revert back to Channel 100 and Channel Width 160MHz?!

 

Issue 2)

Entire Wifi network will disconnect without fail during sudden raining, for about 2 mins before gaining back wifi connection?! 

 

Issue 3)

Allow list is not able to work properly for MAC address.

 

Issue 4)

MLO Broadcast for Secondary nodes mesh CANNOT BE TURNED OFF! 

 

Pls look into the firmware issue and provide an update asap!

 

This wifi interruption is causing major connectivity issues!

 

 

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1 Accepted Solution
Re:Unable to change EB810v 5GHz Wifi Channel and Channel Width, MLO Broadcast, Allow List issues-Solution
Wednesday - last edited Wednesday

Hi @tpuser88,

EB810v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. While our technical support team is adept at providing general guidance and suggestions for products with standard, generic firmware. However, due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.

 

We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:

1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

 

We recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.

Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE550 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, ECO Mode, and More Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul
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Re:Unable to change EB810v 5GHz Wifi Channel and Channel Width, MLO Broadcast, Allow List issues
Tuesday

  @tpuser88 

 

It seems that this router model is targeted to ISPs. Your best bet would be to ask Starhub Telco about a new FW release.

If this was helpful click on the arrow pointing upward to make it blue. If this solves your issue, click the star to make it blue and mark the post as a "Recommended Solution".
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Re:Unable to change EB810v 5GHz Wifi Channel and Channel Width, MLO Broadcast, Allow List issues-Solution
Wednesday - last edited Wednesday

Hi @tpuser88,

EB810v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. While our technical support team is adept at providing general guidance and suggestions for products with standard, generic firmware. However, due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.

 

We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:

1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

 

We recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.

Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE550 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, ECO Mode, and More Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul
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Replies: 2

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Firmware Update Network Connectivity MLO Network
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