Archer AX55 Pro (v1) has become unreliable
Archer AX55 Pro (v1) has become unreliable
I purchased the AX55 Pro almost exactly a year ago and I've been very happy with it. (It was an upgrade from another Archer model and exclusively use TP-Link network devices in One Mesh mode.)
Recently, however, I've been experiencing outages on a weekly basis. The pattern is very much that I go to sleep with everything working fine but then wake up several hours later to find that the network is still visible but with no internet service. (There is nothing to indicate any issues with my cable router.) The only fix is to restart the AX55 Pro. Everything then works OK again only for it to happen again within a matter of days/ a week.
This could be a hardware fault of course but I can't help feeling that these issues started after applying the v1.3.1 update in July.
To clarify my network:
Ground floor: Virgin Media Hub 5 cable router in modem mode > Archer AX55 Pro v1 > TL-WPA8631P Kit v4
First floor: RE705X Range Extender v1
Basement: TL-WPA8631P v4
Out-building: TL-WPA8631P v4
I've set my router to automatically reboot itself once a month. I manually reboot the other devices with the same frequency.
Please can you advise what can be done to fix this problem.
Thank you.
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Just to advise anyone following this thread whom might be having the same issues, I've been running the 1.3.2 beta for just over 3 weeks and my AX55 Pro has been completely stable - as it was prior to the July firmware update. I would recommend anyone with the same issue to reach out to the Support team to try the beta firmware. I look forward to the full release of the firmware soon.
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Hi,
You can change the DNS settings on the Archer AX55 Pro.
And please also use a wired device to test if the internet from the Virgin Media Hub 5 is stable or not.
If the issue still exists, please also check the Internet light on the AX55 Pro, is it green or red?
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Hi,
Thanks for your information.
In addition to check the lights, please also test the stability of the front end. You can refer to the troubleshooting steps here first.
Troubleshooting: Unstable connection on the TP-Link router
If all the advise above cannot help, please contact the local support team with the results with the troubleshooting steps.
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So the network went down again overnight last night.
You previously asked me to take a look at the lights on the AX55 Pro so I did this when I realised I had no network. I can confirm that the lights were off entirely. An explanation for this is that I use the scheduler to switch the lights off between 7pm and 7am every night. However, the local time when I inspected the router was 7:45am so they should have been on. This would suggest to me that the router 'crashed' - which caused the network to go down - and the router wasn't able to turn back the lights per the schedule as it usually would.
Again, I have only seen these issues since the release of v1.3.1.
Please advise me specifically how to progress a solution as this current situation is not acceptable.
Thanks,
TT.
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@tintin_uk
Hi all,
I'm not coming up with some solution, juts want to mention that I'm experiencing exactly same issue.
My Archer AX55 pro gets disconnected from the network.
It's usually happening over night but I've seen the cases when router got disconnected during a day.
It's disconnecting almost every day.
My devices are not getting disconnected from Wi-Fi, but indicating "No internet service".
Internet cannot be accessed through Wi-Fi nor LAN.
All lights on router are green except one - 2nd light from right (next to the USB light).
I'd like to mention that I have 2 same Arche AX55 pro and both indicates the same issue.
After rebooting the router, all issues are fixed and router is running normally.
I can provide the Logs details however I prefer to send it to directly except sharing it here.
I do not understand all details from the logs so I'm not sure what's starting the router to get stuck.
Regards
Jiri
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Sorry to read that you're having issues too.
My router continues to disconnect at least once a week and always in the early hours of the morning.
I recently reset it back to its factory defaults and set it up again from scratch and it still crashed 3 days later.
At this point, I think I've had about enough. With no firmware update in sight I think its probably time to return it.
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tintin_uk wrote
Sorry to read that you're having issues too.
My router continues to disconnect at least once a week and always in the early hours of the morning.
I recently reset it back to its factory defaults and set it up again from scratch and it still crashed 3 days later.
At this point, I think I've had about enough. With no firmware update in sight I think its probably time to return it.
@tintin_uk I'm sorry to hear that you're still encountering the disconnect issue.
Have you ever tested to temporarily disconnect the WPA8630P from the network, then observe if the AX55 will remain stable?
To assist and figure it out efficiently, I would like to forward your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up. Thank you.
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Thanks for reaching out.
To come back on your question, no, I haven't tried disconnecting the Powerlines; This is the first time its been suggested as a potential solution - although I would argue that even if it fixes the problem, its not the answer. The One Mesh system is why I purchased TP-Link equipment.
Although I'm keen to help identify the problem, it would be a bit of a pain to have to disconnect the Powerline for up to a week to see if the network falls over or not.
TT.
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Jiri78 wrote
@tintin_uk
Hi all,
I'm not coming up with some solution, juts want to mention that I'm experiencing exactly same issue.My Archer AX55 pro gets disconnected from the network.
It's usually happening over night but I've seen the cases when router got disconnected during a day.
It's disconnecting almost every day.
My devices are not getting disconnected from Wi-Fi, but indicating "No internet service".
Internet cannot be accessed through Wi-Fi nor LAN.
All lights on router are green except one - 2nd light from right (next to the USB light).
I'd like to mention that I have 2 same Arche AX55 pro and both indicates the same issue.
After rebooting the router, all issues are fixed and router is running normally.
I can provide the Logs details however I prefer to send it to directly except sharing it here.
I do not understand all details from the logs so I'm not sure what's starting the router to get stuck.
Regards
Jiri
@Jiri78 Can you please provide your network layout? Are there any EasyMesh extenders or satellite devices in the network?
If there are, please try removing those devices temporarily from the network and monitor the connectivity.
Is the 2nd light from right off or orange/red when the internet stops working on the AX55 Pro?
Who is your ISP, please? Thank you.
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