My AX10 slows down youtube

Tech_Dar

2024-09-13 04:04:54 - last edited 2024-09-29 01:26:29

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Registered: 2019-05-12

My AX10 slows down youtube

2024-09-13 04:04:54 - last edited 2024-09-29 01:26:29

Tags: #Network Connectivity

Model: Archer AX10

Hardware Version: V2

Firmware Version: 1.3.10 Build 20240130 Rel. 77367(5553)

Hi guys,

It has been two to three weeks, ever since I bought the Archer AX10 (1500), all clients either on WIFI or LAN seem to be having issues with YouTube, either taking time to load or buffering videos fully. Sometimes it will load only 10 seconds then stop, other times it might load a few minutes. Called Customer Care, where the concerned executive advised me to set the channels to 11 (2.4 GHz) and anyone on 5 GHz, including setting the Channel Width to 40 Mhz (2.4 GHz) and 80 MHz (5 GHz), but didn't work for me. I also factory reset the router, yet it didn't resolve the said issue

Has anyone else had similar problems with the AX10?

NOTE: (I) My router is set on AP Mode (II) MY ISP is Airtel (III) I don't face the same issue when connected to Airtel provided Router Modem/ONT

Please Help

1 Accepted Solution

Sunshine

2024-09-14 03:11:53 - last edited 2024-09-29 01:26:29

Posts: 7375

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Registered: 2018-12-17

Re:My AX10 slows down youtube-Solution

2024-09-14 03:11:53 - last edited 2024-09-29 01:26:29

@Tech_Dar

Hi,

Thank you so much for taking the time to post the issue on the TP-Link community!

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID240930922, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.

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My AX10 slows down youtube

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