AX1500 - Can't upgrade, can't connect to TP- LINK ID
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Hello,
I just got my new router and I wanted to update but it it always fails. Ethier I try to do it via Phone app, or computer browser, it is stuck at 0% and nothing is happening. After a while window disapaper but no upgrage happen.
When I try to open TP-Link ID, on the router page, I get this issue --> "Oops... We can't reach the cloud server."
Router of course have internet access, all of my devices are working fine.
I also tried to update it via cable, so I disconnected router from the internet, connected my PC to the router via cable, open router update page, selected file from my computer to upgrade (Archer AX10(US)_V1.2_210513, Yes, I have US version of the router, shows on the box), but aftrer I click on upgrade and there is a 0% showing of progress, after a 10 sec, that window dissapper. No upgrade happnes. I tried several times but same issue.
Please advise!
Try using another browser (Mozilla, Chrome).
The cloud server may have had a temporary connectivity issue.
Upgradeing the router FW via TP-Link cloud:
You can try upgrading FW manually following this procedure - Case 1.