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Wifi drops on Archer C20

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Wifi drops on Archer C20

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

SumitDhiman

2020-09-01 10:10:10 - last edited 2020-09-03 09:05:17

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Registered: 2020-09-01

Wifi drops on Archer C20

2020-09-01 10:10:10 - last edited 2020-09-03 09:05:17

Model: Archer C20

Hardware Version: V5

Firmware Version: 3.16.0 0.9.1 v6038.0 Build 190925 Rel.62876n

Hi,

I bought Archer C20 a month ago. Ever since, the wifi connection drops and resumes again in a few seconds. It happens around twice a day.

It isn't a device issue as the network drops across all the devices including phone, laptop etc.

I tried updating firmware as a first step, but it gave an error code. Tips appreciated.

TIA

Sumit

1 Accepted Solution

Kevin_Z

2020-09-03 09:05:12 - last edited 2020-09-03 09:05:17

Posts: 21782

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Registered: 2018-12-24

Re:Wifi drops on Archer C20-Solution

2020-09-03 09:05:12 - last edited 2020-09-03 09:05:17

@SumitDhiman

Hello,

Sorry for the trouble caused, we will do some troubleshooting first and try to fix it.

So the current Archer C20 will lose connection on both 2.4GHz and 5GHz wireless connection? How about the wired connection, is it stable? Who is your ISP and what is the model of your modem?

What is the light status of the Archer C20 when the internet drops? How often did this disconnect happen and how will it recover?

Please refer to the below troubleshooting guide to verify the basic settings and try to modify the wireless settings:

https://www.tp-link.com/support/faq/2237/

Please send us the whole system log includes the issue happening period if the above doesn't help.

Good days.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

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Kevin_Z

2020-09-03 09:05:12 - last edited 2020-09-03 09:05:17

Posts: 21782

Helpful: 5152

Solutions: 2575

Stories: 21

Registered: 2018-12-24

Re:Wifi drops on Archer C20-Solution

2020-09-03 09:05:12 - last edited 2020-09-03 09:05:17

@SumitDhiman

Hello,

Sorry for the trouble caused, we will do some troubleshooting first and try to fix it.

So the current Archer C20 will lose connection on both 2.4GHz and 5GHz wireless connection? How about the wired connection, is it stable? Who is your ISP and what is the model of your modem?

What is the light status of the Archer C20 when the internet drops? How often did this disconnect happen and how will it recover?

Please refer to the below troubleshooting guide to verify the basic settings and try to modify the wireless settings:

https://www.tp-link.com/support/faq/2237/

Please send us the whole system log includes the issue happening period if the above doesn't help.

Good days.

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