M7650 settings are being reset

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2019-11-13 11:02:32 - last edited 2019-11-20 07:30:40

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Registered: 2019-11-13

M7650 settings are being reset

2019-11-13 11:02:32 - last edited 2019-11-20 07:30:40

Model: M7650

Hardware Version: V1

Firmware Version: 1.1.6

The APN setting default to pay as you go, however, I'm on a UK Vodafone contract.

PAYG won't work so I have to change the APN to Vodafone Contract every time the device starts as settings aren't retained.

This is very frustrating so reaching out before returning the unit.

1 Accepted Solution

2019-11-14 05:44:18 - last edited 2019-11-20 07:30:40

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Registered: 2018-12-24

Re:M7650 settings are being reset-Solution

2019-11-14 05:44:18 - last edited 2019-11-20 07:30:40

Try to create the network connection profile manually with the APN information. Instruction as below:

And please ensure that the firmware is up to date.

Still the same, try to hard reset it manually by holding the reset button/hole and reconfigure it.

Any updates, please let us know.

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