Archer C9 doesn't connect to Plusnet
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2016-11-06 23:23:00
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Archer C9 doesn't connect to Plusnet
2016-11-06 23:23:00
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Firmware Version :
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Or Plusnet isn't letting it connect. I get internet capability but then a Service Information page instead of a web address I've entered. All the settings are correct as far as I can tell. I've spent hours since Friday trying to do this with no result. Background: Plusnet supplied me with a Technicolor router which, being single band, can no longer cope with the population of wifi enabled devices in the house. When I contacted them, I saw they were offering (free to new users but £99.00 to anyone else) the Hub One. I checked out reviews and found this, like the Technicolor, wasn't highly rated and eventually went for the Archer. Plusnet said if I got my own router they wouldn't be able to help me set it up but I didn't really see this as a problem because I've done it before for myself and other people (not an expert, just ok at finding and using information). Now, I'm beginning to see that less as advice and more as a threat! The router is connected to a BTopenreach modem by the same cable as was the Technicolor; everything fires up perfectly with blue lights where there should be blue lights, but then comes the SI page block. I'd be grateful to hear from anyone who's experienced this and got round it because otherwise I'm going to have a C9 for sale and a Hub One in my loft!
Hardware Version :
Firmware Version :
ISP :
Or Plusnet isn't letting it connect. I get internet capability but then a Service Information page instead of a web address I've entered. All the settings are correct as far as I can tell. I've spent hours since Friday trying to do this with no result. Background: Plusnet supplied me with a Technicolor router which, being single band, can no longer cope with the population of wifi enabled devices in the house. When I contacted them, I saw they were offering (free to new users but £99.00 to anyone else) the Hub One. I checked out reviews and found this, like the Technicolor, wasn't highly rated and eventually went for the Archer. Plusnet said if I got my own router they wouldn't be able to help me set it up but I didn't really see this as a problem because I've done it before for myself and other people (not an expert, just ok at finding and using information). Now, I'm beginning to see that less as advice and more as a threat! The router is connected to a BTopenreach modem by the same cable as was the Technicolor; everything fires up perfectly with blue lights where there should be blue lights, but then comes the SI page block. I'd be grateful to hear from anyone who's experienced this and got round it because otherwise I'm going to have a C9 for sale and a Hub One in my loft!
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Re:Archer C9 doesn't connect to Plusnet
2016-11-08 20:08:45
Tried everything. Given up.
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Archer C9 doesnt connect to Plusnet
2016-11-11 03:44:55
I have a working dual boot witb SL 10.6 and Win 7 but after i update SL to 10.6.6 it just stalls at the grey screen. Has anyone experienced that? What can I do? Thank you
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Re:Archer C9 doesn't connect to Plusnet
2016-11-12 06:20:48
Hi Strayfish,
I have an ADSL (not fiber or ADSL2 etc) connected to Plusnet . I have no connection problems with Archer VR900 and can supply settings used. Have you tried TP-Link support at support.uk@tp-link.com , assuming you are in UK.
(re private message to Strayfish:- System will not allow me to reply for some reason, hence this entry!)
I have an ADSL (not fiber or ADSL2 etc) connected to Plusnet . I have no connection problems with Archer VR900 and can supply settings used. Have you tried TP-Link support at support.uk@tp-link.com , assuming you are in UK.
(re private message to Strayfish:- System will not allow me to reply for some reason, hence this entry!)
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Re:Archer C9 doesn't connect to Plusnet
2016-12-07 20:11:03
I'm with Plusnet and have FTTC, so Plusnet gave me OpenReach VDSL modem and the Technicolor router. I too decided to upgrade to better WiFi router and bought TP-Link Archer C3200 and similarly struggling to connect to Plusnet. Mine shows orange light for Internet connectivity. I've seen the PPP traffic through the log files and all comms seems ok. Then as a test I submitted the wrong broadband password and yet the PPP traffic looks identical. So I don't think Plusnet are handling the CHAP challenge/respose properly.
I saw the latest firmware for C3200 has a fix for Plusnet, but then found I was already running that same version.
Have also tried the Clone MAC Address option, to set the MAC Address of my C3200 to be the same as the MAC address of the Technicolor router, but still no joy.
I will post progress here.
I saw the latest firmware for C3200 has a fix for Plusnet, but then found I was already running that same version.
Have also tried the Clone MAC Address option, to set the MAC Address of my C3200 to be the same as the MAC address of the Technicolor router, but still no joy.
I will post progress here.
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Re:Archer C9 doesn't connect to Plusnet
2016-12-08 17:13:18
I gave up, I've got a Hub One now and a redundant Archer. I'll be interested to see your progress though as I'm not getting a huge improvement in wifi.
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Re:Archer C9 doesn't connect to Plusnet
2016-12-08 17:17:43
Hi JBM, I wasn't notified about this reply either, or the next, but thanks for trying! Yes I'm in the UK but I hadn't tried the support link you give so I'll give that a go in case I decide to try again.
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Re:Archer C9 doesn't connect to Plusnet
2016-12-14 06:51:23
My router is fixed!
TP-LINK released a firmware upgrade, which includes a fix for PPPoE connections to Plusnet. It's quite misleading that the firmware website ( http://uk.tp-link.com/download/Archer-C3200.html#Firmware) doesn't show the firmware versions as shown in the router's admin GUI. I upgraded my firmware and when I saw my version number hadn't changed in the admin GUI for the router, I just assumed I was already running the latest version. So I went on struggling to change all sorts of settings to get the router working. In the end, I did another firmware upgrade (with the same file I'd used previously) and this time it worked and now reports a newer version of firmware. After a couple more attempts to connect (you have to be patient and leave it for a few minutes) it worked.
The firmware version reported by my router when I first received it was 0.9.1 0.1 v004b.0 Build 160116 Rel.5035n
After a successful upgrade of firmware, it now shows version 0.9.1 0.1 v004b.0 Build 160712 Rel.55313n
TP-LINK released a firmware upgrade, which includes a fix for PPPoE connections to Plusnet. It's quite misleading that the firmware website ( http://uk.tp-link.com/download/Archer-C3200.html#Firmware) doesn't show the firmware versions as shown in the router's admin GUI. I upgraded my firmware and when I saw my version number hadn't changed in the admin GUI for the router, I just assumed I was already running the latest version. So I went on struggling to change all sorts of settings to get the router working. In the end, I did another firmware upgrade (with the same file I'd used previously) and this time it worked and now reports a newer version of firmware. After a couple more attempts to connect (you have to be patient and leave it for a few minutes) it worked.
The firmware version reported by my router when I first received it was 0.9.1 0.1 v004b.0 Build 160116 Rel.5035n
After a successful upgrade of firmware, it now shows version 0.9.1 0.1 v004b.0 Build 160712 Rel.55313n
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Re:Archer C9 doesn't connect to Plusnet
2016-12-14 06:57:34
For anyone interested, here is the router log from a successful connect [I've replaced my plusnet account name with xxxxx]...
2016-12-13 19:18:12 [3] PPP: ppp2 User request
2016-12-13 19:18:12 [3] PPP: ppp2 LCP down
2016-12-13 19:18:12 [4] PPP: ppp2 LCP down
2016-12-13 19:18:12 [6] PPP: ppp2 sent [LCP TermReq id=0x3 "User request"]
2016-12-13 19:18:15 [6] PPP: ppp2 sent [LCP TermReq id=0x4 "User request"]
2016-12-13 19:18:19 [3] PPP: ppp2 User request
2016-12-13 19:18:19 [3] PPP: ppp2
2016-12-13 19:18:38 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00001302)]
2016-12-13 19:18:38 [6] PPP: ppp2 sent [LCP ConfReq id=0x1 ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP ConfReq id=0x60 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP ConfAck id=0x60 ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP ConfAck id=0x1 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP EchoReq id=0x0 magic=0xbe6d5b89]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP EchoRep id=0x0 magic=0x45aa9481]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [CHAP Challenge id=0x1 <1949399917969f2cedc015852286e178717360e240f00cc29cd826854c1a7366e22c7ffac29f27b1dfbbb681c19979340dd996cdcb2290e7fa>, name = "acc-aln1.aw"]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [CHAP Response id=0x1 <35c19021ab79b62558b3475c121bac26>, name = "xxxxx@plusdsl.net"]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP ConfReq id=0x9e ]
2016-12-13 19:18:39 [3] PPP: ppp2 LCP down
2016-12-13 19:18:39 [4] PPP: ppp2 LCP down
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP ConfReq id=0x2 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP ConfAck id=0x9e ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP ConfAck id=0x2 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP EchoReq id=0x0 magic=0xcd0f2b7d]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [CHAP Challenge id=0x7f <3307bd8f6636ccadebc37d7b0aa81042280c4a49aa19>, name = "JUNOS"]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [CHAP Response id=0x7f <565a40ca2f4dd7b37a7771901e4131c7>, name = "xxxxx@plusdsl.net"]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP EchoRep id=0x0 magic=0x5aadcc9b]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [CHAP Success id=0x7f ""]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [IPCP ConfReq id=0x1 ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [IPCP ConfNak id=0x1 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [IPCP ConfReq id=0x2 ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [IPCP ConfAck id=0x2 ]
2016-12-13 19:18:40 [6] PPP: ppp2 rcvd [IPCP ConfReq id=0x6c ]
2016-12-13 19:18:40 [6] PPP: ppp2 sent [IPCP ConfAck id=0x6c ]
When the router was failing, I never received the second CHAP challenge from "JUNOS" and I didn't see any messages for "LCP down". Other forums report that Plusnet tends to hang on to an old connection for up to 8mins, so if you're having difficulty, it may be worth turning all your equipment off, including any FTTC VDSL modem before turning modem on first and when stable green lights, turn on router.
Good luck.
2016-12-13 19:18:12 [3] PPP: ppp2 User request
2016-12-13 19:18:12 [3] PPP: ppp2 LCP down
2016-12-13 19:18:12 [4] PPP: ppp2 LCP down
2016-12-13 19:18:12 [6] PPP: ppp2 sent [LCP TermReq id=0x3 "User request"]
2016-12-13 19:18:15 [6] PPP: ppp2 sent [LCP TermReq id=0x4 "User request"]
2016-12-13 19:18:19 [3] PPP: ppp2 User request
2016-12-13 19:18:19 [3] PPP: ppp2
2016-12-13 19:18:38 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00001302)]
2016-12-13 19:18:38 [6] PPP: ppp2 sent [LCP ConfReq id=0x1 ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP ConfReq id=0x60 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP ConfAck id=0x60 ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP ConfAck id=0x1 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP EchoReq id=0x0 magic=0xbe6d5b89]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP EchoRep id=0x0 magic=0x45aa9481]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [CHAP Challenge id=0x1 <1949399917969f2cedc015852286e178717360e240f00cc29cd826854c1a7366e22c7ffac29f27b1dfbbb681c19979340dd996cdcb2290e7fa>, name = "acc-aln1.aw"]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [CHAP Response id=0x1 <35c19021ab79b62558b3475c121bac26>, name = "xxxxx@plusdsl.net"]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP ConfReq id=0x9e ]
2016-12-13 19:18:39 [3] PPP: ppp2 LCP down
2016-12-13 19:18:39 [4] PPP: ppp2 LCP down
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP ConfReq id=0x2 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP ConfAck id=0x9e ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP ConfAck id=0x2 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [LCP EchoReq id=0x0 magic=0xcd0f2b7d]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [CHAP Challenge id=0x7f <3307bd8f6636ccadebc37d7b0aa81042280c4a49aa19>, name = "JUNOS"]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [CHAP Response id=0x7f <565a40ca2f4dd7b37a7771901e4131c7>, name = "xxxxx@plusdsl.net"]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [LCP EchoRep id=0x0 magic=0x5aadcc9b]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [CHAP Success id=0x7f ""]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [IPCP ConfReq id=0x1 ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [IPCP ConfNak id=0x1 ]
2016-12-13 19:18:39 [6] PPP: ppp2 sent [IPCP ConfReq id=0x2 ]
2016-12-13 19:18:39 [6] PPP: ppp2 rcvd [IPCP ConfAck id=0x2 ]
2016-12-13 19:18:40 [6] PPP: ppp2 rcvd [IPCP ConfReq id=0x6c ]
2016-12-13 19:18:40 [6] PPP: ppp2 sent [IPCP ConfAck id=0x6c ]
When the router was failing, I never received the second CHAP challenge from "JUNOS" and I didn't see any messages for "LCP down". Other forums report that Plusnet tends to hang on to an old connection for up to 8mins, so if you're having difficulty, it may be worth turning all your equipment off, including any FTTC VDSL modem before turning modem on first and when stable green lights, turn on router.
Good luck.
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Re:Archer C9 doesn't connect to Plusnet
2016-12-14 15:56:15
Hello Strayfish,
Do you remember the firmware version on your previous Archer C9?
Please help provide the info and we will fix it on C9.
Thanks.
Do you remember the firmware version on your previous Archer C9?
Please help provide the info and we will fix it on C9.
Thanks.
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Re:Archer C9 doesn't connect to Plusnet
2016-12-15 17:29:46
tplink wrote
Hello Strayfish,
Do you remember the firmware version on your previous Archer C9?
Please help provide the info and we will fix it on C9.
Thanks.
No, sorry I don't and it's not connected now so I can't find out. I tried several times and failed so I had to go with the Hub One.
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