Region : UnitedKingdom

Model : TD-W8951ND

Hardware Version : V6

Firmware Version :

ISP :

Hi guys.
I have been having problems getting internet connection with my router.
I am with sky & am not getting anywhere with them they just say they wont help as its not a sky product, is there a way round this?
A friend had the same problem and wired his new router through his existing sky one, i have tried this but it didnt work i know i am doing something wrong.
Can anyone give me a solution?

many thanks.