Change Owner, but the new user still have manager and error "Unable to connect deco"
I succesfully press change owner and sent to my friend, lets say he is Mr X to become a new owner, but the problem now:
1. Mr. X still have manager role not owner
2. in screen Mr X show error "Unable to connect to Deco"
3. when i set manager privillage and check all, until long loading, the error show failed.
Why Mr. X cannot become a new owner? and I dont want to reset my main Deco.
Please help
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Hi I want to update the issue, now the issue is solved, just logout, force closed the apps and login again, now Mr.X now became owner.
Thanks for the support.
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Hi, welcome to the community.
Can I have the current firmware version of your Deco X20?
Have you tried to remove the Manager's authority of "Mr. X" before changing it to the new owner?
Wait for your reply and best regards.
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@David-TP thanks for the reply, my deco in office i will give to you by tomorrow.
Actual is too late, im already remove the owner in deco apps.
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Hi I want to update the issue, now the issue is solved, just logout, force closed the apps and login again, now Mr.X now became owner.
Thanks for the support.
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