Issues with Deco M4R

Issues with Deco M4R

Issues with Deco M4R
Issues with Deco M4R
Wednesday - last edited Saturday
Model: Deco M5   Deco M4  
Hardware Version: V2
Firmware Version: 1.7.8 build 2024 //) 1.1.8 build 2019 deco m4r

Placements Hello,

 

I been experiencing issues with the connection of my Deco M4 used in our dormitory wifi, for already past 4 days, (I think,) The issue is that the Deco M4 seems to always go offline (red blinking light) like every several minutes, and the speed of it is really slow about under 0.18kbps, meanwhile the main Network Deco M5 is beefing with 50mbps, It's so annoying that I can't play on our bedroom due to the issue, I don't understand because several days before it was doing great, and suddenly this just happened and every several minutes, and the speed of it is really slow about under 0.18kbps, meanwhile the main Network Deco M5 is beefing with 50mbps, It's so annoying that I can't play on our bedroom due to the issue, I don't understand because several days before it was doing great, and suddenly this just happened, I also observed today that with 2.4Ghz it sorts of make the connection stable access point mode with the Deco M4R, but still slows, and much worst the Deco M4R no longer seems to be able to connect devices into it, like when I try to connect into it using my other phone, it can'teven it's not blocked, also with its Mesh Technology It seems not to work with the M4R likely, I roamed around the house and the dormitory (using WifiMan Floor Signal Scan) it seems like the M4R doesn't do anything like the seamless connection of Deco M4R Mesh Technology to improve the signal, which is frustrating, I also tried rebooting but it didn't work, Also when I dismounted it and put it near the M5 pretty much, It doesn't even connect my device into the Deco M4R when I get further far away, which is confusing, however only one device from our dormitory somehow connects intomuch, It doesn't even connect my device into the Deco M4R when I get further far away, which is confusing, however only one device from our dormitory somehow connects into it how..?

 

Special mention: I tried using the device configuration in the Deco app and seems like when I tried putting my device to ONLY connect into the DECO M4R, even it's working (steady white light online) it can not connect, its like the Deco M4R refuses to connect your devices into it..? is there's a issue with my model or whatever???tost

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#1
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1 Accepted Solution
Re:Issues with Deco M4R -Solution
Thursday - last edited Saturday

  @ReesePuff 

Hi, I noticed the firmware of your Deco M4 is 1.1.8 Build 2019.

Could you please double-check whether it is 1.1.8 Build 20191102 Rel. 58333 or 1.1.8 Build 20190917 Rel. 76172?

If it is 1.1.8 Build 20191102 Rel. 58333, which is a customized version for local ISP- PLDT, was this unit provided by the internet service provider?

By the way, how long have you had the Deco M4_V2?

 

Wait for your reply and best regards.

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#2
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2 Reply
Re:Issues with Deco M4R -Solution
Thursday - last edited Saturday

  @ReesePuff 

Hi, I noticed the firmware of your Deco M4 is 1.1.8 Build 2019.

Could you please double-check whether it is 1.1.8 Build 20191102 Rel. 58333 or 1.1.8 Build 20190917 Rel. 76172?

If it is 1.1.8 Build 20191102 Rel. 58333, which is a customized version for local ISP- PLDT, was this unit provided by the internet service provider?

By the way, how long have you had the Deco M4_V2?

 

Wait for your reply and best regards.

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#2
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Re:Issues with Deco M4R
Saturday

  @David-TP 

 

Hello, regarding about the post it's resolved, We contacted our local ISP PLDT and they did some reconfiguration, and it improved the signal for both deco devices, Our dormitory users were able to connect again into the Wifi

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#3
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