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Got issue on google play store service and youtube not working on my routers

iicycube

a week ago

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-11-03

Got issue on google play store service and youtube not working on my routers

a week ago

Tags: #Network Connectivity

Model: Archer AXE300 Archer BE230

Hardware Version: V1

Firmware Version: (AXE300)1.0.11 Build 20241115 rel.76431 --- (BE230)1.1.2 Build 20241125 rel.12918(5347)

Hi any support or TP-link staff can give a check on these 2 models which I'm using which block me from doing update/download on Google play store and youtube video not working..

On my new bought google-tv and android phones were effected on this problem.

Using my phone 5G hotspot to my TV and on phone itself, everything work fine.

-- On latest or back default firmware didn't solve

-- Set DNS to google instead of my ISP didn't solve

-- No parental setting,no blacklist/whitelist on the routers

Is there any more solution I can look out for?

1 Reply

Marvin_S

a week ago

Posts: 2795

Helpful: 200

Solutions: 645

Stories: 0

Registered: 2022-05-09

Re:Got issue on google play store service and youtube not working on my routers

a week ago

@iicycube

Hi, thanks for posting question here.

May I know your exact network topology? How are the two routers connected to each other and what mode they working as?

Which router and which wireless band do your Google TV and Android phones connect to?

Do you have any other client devices? Can they access internet from the network of both routers properly?

Please try the steps below to exclude possible causes:

1. If you have Google Home/Chromecast devices, please disconnect them and reboot both routers for a try.

2. Disable VPN settings/IPTV/QoS and check Homeshield again.

3.Clear Cache on your client devices.

4.Disable IPv6 for a try.

5.Connect your Google TV and Android phones to the guest network of both routers for a try.

Best regards.

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Got issue on google play store service and youtube not working on my routers

Got issue on google play store service and youtube not working on my routers

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