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Play Store stuck

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Play Store stuck

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Play Store stuck

RodrigoBR

2022-08-05 16:54:30

Posts: 20

Helpful: 15

Solutions: 0

Stories: 0

Registered: 2021-08-30

Play Store stuck

2022-08-05 16:54:30

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Model: Deco M9 Plus

Hardware Version: V2

Firmware Version: 1.5.3

Hi!

My network

Internet -> Modem Huawei EG8145V5 -> Ethernet cable -> Main deco m9 plus -> Ethernet cable -> Bedroom deco m9 plus(2nd floor) -> Wifi -> Office deco m9 plus(2nd floor)

The issue is.

When I download from google play store it stuck when I'm connected to the cell phone on Deco m9 wifi, when i disconnect from deco wifi and connect to Huawei Wifi the download works fine.
I tested versions 1.5.1, 1.5.3 and 1.5.6 and they all have the same problem.

What I do to fix it?

2 Reply

David-TP

2022-08-08 06:45:17

Posts: 12443

Helpful: 1718

Solutions: 1199

Stories: 9

Registered: 2020-04-14

Re:Play Store stuck

2022-08-08 06:45:17

@RodrigoBR

Hi, thank you very much for the feedback.

I tested the Deco M9 with my Samsung A53 and the Google play store did work well.

There are some suggestions for your reference:

1. please refer to this link to change the DNS server to 8.8.8.8/8.8.4.4:How to change DNS server settings on my Deco

2. please check whether there are any parental control profiles for the mobile phone.

3. Since there is a Huawei EG8145V5 WiFi router already, if possible, please temporarily change M9 to Access Point to see whether this issue still existed.

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

RodrigoBR

LV2

2022-08-08 11:16:33

Posts: 20

Helpful: 15

Solutions: 0

Stories: 0

Registered: 2021-08-30

Re:Play Store stuck

2022-08-08 11:16:33

Hi @David-TP ,

I tried change the dns and wasn´t works
I verify the parent control and it was empty
I changed to AC and it works!!
The issue is strange because only play store stuck, all other functions work well.

I changed to firmware 1.5.6 and get the same issue!

Let's wait the next firmware 1.6.0 and try it again.

Thanks

Play Store stuck

Play Store stuck

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