@sgt_nantz 

Thank you for posting in the community.

Please help verify whether there is any specific activity in your network that triggers this auto-restart. And it's suggested to go through the troubleshooting suggestions to check if any will help resolve it:

What can I do if my router keeps rebooting itself?

Meanwhile, I will message you a debug firmware for the Archer BE900 V2, and please help collect some log for further investigation if the issue persists.

sgt_nantz wrote

  @Kevin_Z 

 

This is the first time that I face with this type of issue with a router.

 

The router is connected to the network using the cable and power supply that came in the box, it is placed in an elevated position near a door so it is properly ventilated.

I recently factory reset it to see if it would work but no, additionally it does not have the option to reboot and even has the option to search and install a new firmware disabled since I do it manually.

 

So far in the log did not show an error or something to help me to share it but it seems strange because suddenly, it loses connectivity and the device shows the symbol as if it had rebooted.

 

As far as wireless is concerned, it is using the smart connect unifying the 2.4 and 5ghz networks. Additionally I have Ghz active. 

Both the MLO network and the Guess network are disabled.

 

 

Firmware Version

1.1.3 Build 20241115 rel.17800(5553)

 

Hardware Version

Archer BE900 v2.0

@sgt_nantz Thank you very much for all the details.

Does the issue persist after you installed the provided debug firmware on the BE900?

Could you please provide more details while running the debug firmware?

1. What is the detailed network layout, are there any EasyMesh routers/extenders connected to the BE900?

2. How many devices are regularly connected to the BE900, and what are they?

3. Have you noticed any specific activities that trigger the reboot?

4. When the wireless signal disappears, does the symbol display as shown below?

@sgt_nantz 

Thank you very much for the detailed information again.

We would like to escalate your case to our support engineers and they will help provide further suggestions to resolve it. Please check your registered email box and follow it up.

sgt_nantz wrote

  @meni 

 

Still nothing, I have sent several logs to the technical team but still no response.

I'm starting to believe that either it's a defective batch that they released or since it's a relatively new product they didn't test it thoroughly.

I am also starting to evaluate buying another one from another brand.

@sgt_nantz Thank you very much for all of the logs you have collected in your network and we appreciate it.

I believe the engineers are analyzing the logs and trying to provide a solution. I will check with them and request them to get back to you as soon as possible.