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One of my two M3W doen't turn on No led is showed

One of my two M3W doen't turn on No led is showed

One of my two M3W doen't turn on No led is showed

3 weeks ago - last edited Thursday

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-09-04

One of my two M3W doen't turn on No led is showed

3 weeks ago - last edited Thursday

Model: Deco M3W

Hardware Version: V1

Firmware Version: 1.0.7

Hi,

I have two M3W bought same time, one of them stop working, doesn't turn on and No led is showed, If I connect it the device shows into the Deco App as disconnected, I changed from the power outlet, I did replaced the one that is running and connected the one that is not working to that power outlet and still not working, I did connected to a power outlet and pressed the reset button but nothing happens.

Thanks

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#1

1 Accepted Solution

2 weeks ago - last edited Thursday

Posts: 13384

Helpful: 1919

Solutions: 1452

Stories: 9

Registered: 2020-04-14

Re:One of my two M3W doen't turn on No led is showed-Solution

2 weeks ago - last edited Thursday

Hi, Thank you very much for the feedback.

I think it's time to contact the local support to claim for warranty service:

https://www.tp-link.com/en/support/replacement-warranty/

Best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0 ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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#2

1 Reply

2 weeks ago - last edited Thursday

Posts: 13384

Helpful: 1919

Solutions: 1452

Stories: 9

Registered: 2020-04-14

Re:One of my two M3W doen't turn on No led is showed-Solution

2 weeks ago - last edited Thursday

Hi, Thank you very much for the feedback.

I think it's time to contact the local support to claim for warranty service:

https://www.tp-link.com/en/support/replacement-warranty/

Best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0 ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

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#2