Deco XE75 Constantly Reboots randomly during the day

Deco XE75 Constantly Reboots randomly during the day

Deco XE75 Constantly Reboots randomly during the day
Deco XE75 Constantly Reboots randomly during the day
Wednesday
Tags: #Network Connectivity #Rebooting
Model: Deco XE75  
Hardware Version: V2
Firmware Version: 1.2.14

I have had 3 TPLINK DECO XE75 Routers.
The routers reboot about 7 times a day randomly.

 

It takes about 5 mins from when they go red, to when they go green.

If I connect to the fibre box while they are red, the interenet is up and working, when I chat to the ISP they do not see any dips in the line.

 

I then used another wireless router as the interface between the fibrebox and the tplink devices and that sorted the issue out.

However the other wireless router was broadcasting and it was just degrading the signal.

 

I would like the XE75 devices to just work, this has been going on for a year, I have seen other posts so I know I am not the only one.

The other ridiculous thing is that the logs get wiped on restart so there is NO WAY to know what is causing the reboots.

 

This situation is frankly ridiculous.

  1      
  1      
#1
Options
3 Reply
Re:Deco XE75 Constantly Reboots randomly during the day
Thursday

  @OptimusS5 

Hi, May I know who your internet service provider is? How about the model number of the ISP fiber box?

For now, it is suggested to disable the WiFi on the Fiber box first.

 

As for the auto reboot issues, Did you notice Deco turn yellow during the reboot?

Would there be any modifications to the ISP service recently?

Usually, it is very likely to be some newly added devices, like 6G or WiFi 7 mobile devices. Have you got any suspects?

 

Thank you very much and wait for your reply.

  0  
  0  
#2
Options
Re:Deco XE75 Constantly Reboots randomly during the day
Thursday - last edited Thursday

@David-TP Thank you for your reply.

The Fibre Box is an OTN Device, it does not broadcast. If it were wireless interference the DECO would be rebooting even when I used the other router as a bridge between the deco and the fibre box. When the deco reboots it doesn't go orange, it goes red, then blinks red then goes Green after 5 minutes.

 

I have changed the primary DECO device by swapping it with one of the other 2 devices I have and that did not resolve the problem. I do not know what kind of changes they might have implemented but I am the only one in my complex that is experiencing this, other people do not have DECO devices. 

 


Fibre Box: Raisecom GPON ONU ISCOM HT803G-1GE-07 REV M 0 1 (GJ01)

 

ISP: AFRIHOST

  1  
  1  
#3
Options
Re:Deco XE75 Constantly Reboots randomly during the day
Friday

  @OptimusS5 

Hi, Thanks for the update.

If the LED was only red/green, Deco didn't auto reboot, while it still randomly disconnected from the Fiber service.

 

How about the internet connection type when Deco XE75 was connected directly to the Fibre ONU?

Is it Dynamic IP or PPPoE?Did you have both IPV4 and IPV6 enabled?

 

It also helps if you could help me check the IPV4 address when Deco XE75 was red. Would it become 0.0.0.0?

---You could save a copy of the system log when Deco was red and send both details to support.forum@tp-link.com(please add forum ID#738938).

 

At the same time, please also test the following suggestions:

1. connect the Fiber ONT to another Ethernet port on the Deco XE75.

2. Clone the MAC address of the bridged WiFi router-How to Configure MAC Clone on Deco if Deco fails to connect to the internet

3. Change the IPV4 DNS to 8.8.8.8/8.8.4.4-How to change DNS server settings on my Deco

For other suggestions, please also refer to Case One-Fix unstable connection when connected to the Deco network

 

Thank you very much and best regards.

 

 

 

 

 

  0  
  0  
#4
Options