deco xe75 pro dropping from mesh constantly

deco xe75 pro dropping from mesh constantly

deco xe75 pro dropping from mesh constantly
deco xe75 pro dropping from mesh constantly
2024-12-06 13:27:33 - last edited 3 weeks ago
Model: Deco XE75 Pro  
Hardware Version: V2
Firmware Version: 1.4.1

I do have a mesh of 6x deco xe75 pro. 4 of them are v1 fw 1.4.1 and 2 of them are v2 1.2.11. 

 

I have two major issues:

 

1) using iOS Deco app it is showing incorrect info showing some of the wireless clients it is showing as connected by ethernet. How this can be fixed? 

2) 2 of the deco xe75 fw 1.2.11 are dropping from mesh network constantly (on daily basis). Connected by ethernet backhoul it is showing as "Offline" in the iOS app but the led on device is showing green fine. if I try to use ethernet ports from the same device I do get IP as expected and everything works despite not displaying correctly.

 

Is it possible to see dhcp leases? Is it possible to clear app data to show correctly? 

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#1
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1 Accepted Solution
Re:deco xe75 pro dropping from mesh constantly-Solution
3 weeks ago - last edited 3 weeks ago

  @notanotherone 

Hi, Thank you very much for the feedback.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

After that, it is suggested to install the beta firmware here to see whether it helped:

Satellite Deco Units Work Well but Display Offline on the Deco APP

 

Wait for your reply and best regards.

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#2
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1 Reply
Re:deco xe75 pro dropping from mesh constantly-Solution
3 weeks ago - last edited 3 weeks ago

  @notanotherone 

Hi, Thank you very much for the feedback.

Could you please refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

After that, it is suggested to install the beta firmware here to see whether it helped:

Satellite Deco Units Work Well but Display Offline on the Deco APP

 

Wait for your reply and best regards.

Recommended Solution
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  0  
#2
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