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TL-WPA8631p - "The current host router does not support OneMesh" - Archer VR400 v3
TL-WPA8631p - "The current host router does not support OneMesh" - Archer VR400 v3
TL-WPA8631p - "The current host router does not support OneMesh" - Archer VR400 v3
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Registered: 2021-07-20
a week ago - last edited a week ago
Posts: 2
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Registered: 2021-07-20
TL-WPA8631p - "The current host router does not support OneMesh" - Archer VR400 v3
a week ago - last edited a week ago
Tags:
#OneMesh
Model:
TL-WPA8631P KIT Archer VR400
Hardware Version: V3
Firmware Version: 3.0.1 Build 20220330 Rel.52768
I have a mixed powerline and range extender setup in my home and, despite factory reset on the whole setup followed by one-by-one attempts at adding them all in a variety of of orders, I am unable to add my two TL-WPA8631 units to OneMesh. They do not recognise that the VR400 v3 supports OneMesh, even though the VR400 v3 shows them as available OneMesh devices to be added.
The 8631 units are: TL-WPA8631p Kit v3 with firmware 3.0.1 Build 20220330 Rel.52768
The router is: Archer VR400 v3 with firmware 1.5.0 0.9.1 v00a1.0 Build 220321 Rel.60385n
Both are the latest firmware available and both are widely advertised as OneMesh compatible devices.
This is making me regret going with an all TP-Link setup "to avoid problems"!
Any and all help will be appreciated, please!
Thanks,
Ted
Setup information and illustration of problem.
Powerline setup (By-Router and By-Caleb are both TL-PA8010 units):
OneMesh reported on router:
Error on attempting to add either of the TL-WPA8631 units.
OneMesh page shown on both TL-WPA8631p units, denying that the router can support them!
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Re:TL-WPA8631p - "The current host router does not support OneMesh" - Archer VR400 v3-Solution
a week ago - last edited a week ago
The reply below and my response may help anyone with a similar problem. This was entirely self-inflicted.
Gentlemen,
Many thanks for your reply. While the suggestions didn’t solve my problem, they did lead me to reviewing all of my IP assignments. It appears that the reason I couldn’t add anything new to my OneMesh was that I had an IP conflict between a dynamic IP, allocated to one of my computers that is always on, and a static IP I had allocated to one of my TL-WPA8361P units. The IP conflict appears to have confused all sorts of things. Once removed by changing both TL-WPA8631P units to dynamic IP, all is now working well.
Thanks again for your feedback and suggestions that I’m sure would solve 99% of instances like mine. Perhaps advice to check that there are no IP conflicts might push that number even higher.
In case it might possibly be of further help to other users, I have responded to your points below where I am able.
This was definitely user error. Thanks you for your time and response and my apologies for being the cause of my own problems!
Best regards,
Ted Treutt
On 24 Jan 2025, at 12:27 am, TP-Link Support <support.uk@tp-link.com> wrote:Hello,Thank you for contacting TP-Link support.I regret to hear about the trouble you’re having with your OneMesh setup. Let’s try the following steps to troubleshoot and resolve the issue:1. Ensure that the OneMesh mode is enabled on both the VR400 and TL-WPA8631 units.
VR400 - Yes.
TL-WPA8631P - Not possible as it believed the router couldn't support OneMesh.
2. After a factory reset, pair one TL-WPA8631 unit with the VR400 at a time. This can help isolate if one of the units might have a syncing issue.
This was the step that led me to checking the IP assignment
before changing the reset unit to a static IP.
3. Poor powerline signal quality can interfere with OneMesh setup. Use the TP-Link Powerline Utility to check the link rate between the units. If the link rate is low, try plugging the units into outlets on the same electrical circuit temporarily to complete the pairing.
The tpPLC report looked good (shown below).
4. After pairing, reboot the VR400 and then the WPA8631 units to ensure the changes take effect.
I didn’t get this far until after resolving the IP conflict.
It was necessary for the conflict-free TL-WPA8631P unit to be seen by the VR400.
5. If the devices still don’t connect to OneMesh automatically, try adding them manually. On the VR400 web interface, navigate to Advanced > OneMesh > Add Devices. Check if the TL-WPA8631 units appear in the list and add them from there.
Fixed before this stage.
If the steps above don’t resolve the issue, could you let us know the following?1. Are the TL-WPA8631 units able to connect to the VR400 for standard internet access (without OneMesh)?
They did and were working fine, though there were occasional
drop-outs (which now make perfect sense).
2. Do you see any error messages during the pairing process?
Only the “Error code 1” pop-up message shown below.
3. Have you tried the TP-Link Tether app to manage OneMesh setup?
Tether doesn’t seem able to see either of my TL-WPA8631P units.
Once into the router on Tether, they are now appearing in the OneMesh device list,
but they are not appearing in the Tether top level device list and I don’t want to risk
breaking anything by playing around further.
We look forward to hearing back from you. If you have additional information or feedback to provide, please feel free to let us know.Please let me know how the troubleshooting steps work out or if you need further assistance. Have a great day!Please expect the email reply within 1 business day. For urgent assistance please contact our Live Chat/Phone support with your ticket reference number.Marc B. Mancia
TP-Link Technical Support----------------------------------------------Website: https://www.tp-link.com/support/Feedback: Report a suggestion/escalation on this email service by clicking here
THIS EMAIL AND ANY ATTACHMENTS ARE CONFIDENTIAL AND INTENDED SOLELY FOR THE USE OF INDIVIDUAL TO WHO THEY ARE ADDRESSED. IF YOU ARE NOT THE ADDRESSEE, PLEASE DO NOT USE OR PUBLISH ITS CONTENTS, PLEASE NOTIFY THE SENDER IMMEDIATELY AND THEN DELETE THE EMAIL. IF YOU ARE THE INTENDED RECIPIENT OF THE EMAIL, UPON RECEIPT IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU COMPLY WITH DATA PROTECTION LAWS THAT GOVERN ITS PROCESSING AND TP-LINK POLICY WHERE APPROPRIATE.
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Re:TL-WPA8631p - "The current host router does not support OneMesh" - Archer VR400 v3-Solution
a week ago - last edited a week ago
The reply below and my response may help anyone with a similar problem. This was entirely self-inflicted.
Gentlemen,
Many thanks for your reply. While the suggestions didn’t solve my problem, they did lead me to reviewing all of my IP assignments. It appears that the reason I couldn’t add anything new to my OneMesh was that I had an IP conflict between a dynamic IP, allocated to one of my computers that is always on, and a static IP I had allocated to one of my TL-WPA8361P units. The IP conflict appears to have confused all sorts of things. Once removed by changing both TL-WPA8631P units to dynamic IP, all is now working well.
Thanks again for your feedback and suggestions that I’m sure would solve 99% of instances like mine. Perhaps advice to check that there are no IP conflicts might push that number even higher.
In case it might possibly be of further help to other users, I have responded to your points below where I am able.
This was definitely user error. Thanks you for your time and response and my apologies for being the cause of my own problems!
Best regards,
Ted Treutt
On 24 Jan 2025, at 12:27 am, TP-Link Support <support.uk@tp-link.com> wrote:Hello,Thank you for contacting TP-Link support.I regret to hear about the trouble you’re having with your OneMesh setup. Let’s try the following steps to troubleshoot and resolve the issue:1. Ensure that the OneMesh mode is enabled on both the VR400 and TL-WPA8631 units.
VR400 - Yes.
TL-WPA8631P - Not possible as it believed the router couldn't support OneMesh.
2. After a factory reset, pair one TL-WPA8631 unit with the VR400 at a time. This can help isolate if one of the units might have a syncing issue.
This was the step that led me to checking the IP assignment
before changing the reset unit to a static IP.
3. Poor powerline signal quality can interfere with OneMesh setup. Use the TP-Link Powerline Utility to check the link rate between the units. If the link rate is low, try plugging the units into outlets on the same electrical circuit temporarily to complete the pairing.
The tpPLC report looked good (shown below).
4. After pairing, reboot the VR400 and then the WPA8631 units to ensure the changes take effect.
I didn’t get this far until after resolving the IP conflict.
It was necessary for the conflict-free TL-WPA8631P unit to be seen by the VR400.
5. If the devices still don’t connect to OneMesh automatically, try adding them manually. On the VR400 web interface, navigate to Advanced > OneMesh > Add Devices. Check if the TL-WPA8631 units appear in the list and add them from there.
Fixed before this stage.
If the steps above don’t resolve the issue, could you let us know the following?1. Are the TL-WPA8631 units able to connect to the VR400 for standard internet access (without OneMesh)?
They did and were working fine, though there were occasional
drop-outs (which now make perfect sense).
2. Do you see any error messages during the pairing process?
Only the “Error code 1” pop-up message shown below.
3. Have you tried the TP-Link Tether app to manage OneMesh setup?
Tether doesn’t seem able to see either of my TL-WPA8631P units.
Once into the router on Tether, they are now appearing in the OneMesh device list,
but they are not appearing in the Tether top level device list and I don’t want to risk
breaking anything by playing around further.
We look forward to hearing back from you. If you have additional information or feedback to provide, please feel free to let us know.Please let me know how the troubleshooting steps work out or if you need further assistance. Have a great day!Please expect the email reply within 1 business day. For urgent assistance please contact our Live Chat/Phone support with your ticket reference number.Marc B. Mancia
TP-Link Technical Support----------------------------------------------Website: https://www.tp-link.com/support/Feedback: Report a suggestion/escalation on this email service by clicking here
THIS EMAIL AND ANY ATTACHMENTS ARE CONFIDENTIAL AND INTENDED SOLELY FOR THE USE OF INDIVIDUAL TO WHO THEY ARE ADDRESSED. IF YOU ARE NOT THE ADDRESSEE, PLEASE DO NOT USE OR PUBLISH ITS CONTENTS, PLEASE NOTIFY THE SENDER IMMEDIATELY AND THEN DELETE THE EMAIL. IF YOU ARE THE INTENDED RECIPIENT OF THE EMAIL, UPON RECEIPT IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU COMPLY WITH DATA PROTECTION LAWS THAT GOVERN ITS PROCESSING AND TP-LINK POLICY WHERE APPROPRIATE.
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a week ago - last edited a week ago
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