Ring Spotlight Cam Plus unable to connect to Wi-Fi

Ring Spotlight Cam Plus unable to connect to Wi-Fi

Ring Spotlight Cam Plus unable to connect to Wi-Fi
Ring Spotlight Cam Plus unable to connect to Wi-Fi
2 weeks ago
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.6.3 Build 24112112 Ref. 78921

I have not been able to successfully connect a brand new Ring Spotlight Cam Plus to the Wi-Fi- network. Some notes:

 

Wi-Fi network is made up of 5 X50 routers. I have tried connecting to different routers and all have the same issues

I have had the same issue with 2 brand new Ring Spotlight Cam Plus so can rule out the Ring devices

I have a Ring doorbell and Chime and they connect to the Wi-Fi network and work perfectly

I have tried connecting to the Guest Wireless using 2.4Ghz and same issue

I have tried connecting to a new IOT network and same issue

I have managed to get the Ring devices connected and working as a one off, but as soon as the Ring devices is turned off they are not able to reconnect 

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Re:Ring Spotlight Cam Plus unable to connect to Wi-Fi
2 weeks ago

  @Epsillo 

Hi, Thank you very much for the update.

It is suggested to install the 1.6.4 version here to see whether it helped:

Deco X50_V1_1.6.4 Boosted Network Stability for Smart Home Devices

 

Please also disable "Fast Roaming" and "Beamforming" under Deco APP>More>Advanced.

Then turn off "Mesh Technology" for Ring cameras.

Wait for your reply and best regards.

 

 

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#2
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