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Archer AX55/AX3000 disconnects and has to be rebooted to regain internet access often

Archer AX55/AX3000 disconnects and has to be rebooted to regain internet access often

Archer AX55/AX3000 disconnects and has to be rebooted to regain internet access often
Archer AX55/AX3000 disconnects and has to be rebooted to regain internet access often
2025-01-03 15:17:52 - last edited Thursday
Tags: #Network Connectivity
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.3.3

Recently purchased Archer AX3000/AX55 regularly loses connection to the internet with the following output, and needs to be rebooted to regain internet access.

This happens at least once a week

 

Firmware Version 1.3.3 Build 20240628 rel.37017(4555)

Hardware Version Archer AX55 v1.0

 

2024-12-07 03:22:36 UPnP INFO [31348] Service start

2024-12-07 03:22:35 UPnP INFO [31348] Service stop

2024-12-07 03:22:32 Led Controller INFO [1140] Start to run WAN1_ON

2024-12-07 03:22:32 Led Controller INFO [1140] Start to run WAN0_OFF

2024-12-07 03:22:32 Led Controller INFO [1140] Start to run LAN_ON

2024-12-07 03:22:31 Remote Management INFO [30956] Service stop

2024-12-07 03:22:20 QoS INFO [30139] Service start

2024-12-07 03:22:20 QoS INFO [30139] Function disabled

2024-12-07 03:22:20 QoS INFO [30139] Service stop

2024-12-07 03:22:17 NAT INFO [29652] Initialization succeeded

2024-12-07 03:22:17 NAT INFO [29652] Initialization succeeded

2024-12-07 03:22:13 DHCPC INFO [29453] receive ack from server with ip [IP.27], options(subnet=255.255.252.0;router=[IP.1];dns=[IP] [IP];lease=1800;serverid=[IP.1];)

2024-12-07 03:22:13 DHCPC INFO [29453] send select request with options(cliid=01/a8:6e:84:ba:53:1d:;reqip=[IP.27];serverid=[IP.1];)

2024-12-07 03:22:13 DHCPC INFO [29453] receive offer from server with ip [IP.27], options(subnet=255.255.252.0;router=[IP.1];dns=[IP] [IP];lease=1800;serverid=[IP1];)

2024-12-07 03:22:13 DHCPC INFO [29453] send discover with ip 0.0.0.0 and flags 80

2024-12-07 03:22:10 DHCPC INFO [29453] send discover with ip 0.0.0.0 and flags 80

2024-12-07 03:22:10 Led Controller INFO [1140] Start to run WAN1_OFF

2024-12-07 03:22:10 Led Controller INFO [1140] Start to run WAN0_ON

2024-12-07 03:22:10 Led Controller INFO [1140] Start to run LAN_ON

2024-12-07 03:22:08 DHCPC WARNING [28108] send dhcp release ip [IP.27]

2024-12-07 03:22:08 DHCPC INFO [28108] teardown and release

2024-12-07 03:22:03 Led Controller INFO [1140] Start to run WAN1_OFF

2024-12-07 03:22:03 Led Controller INFO [1140] Start to run WAN0_OFF

2024-12-07 03:22:03 Led Controller INFO [1140] Start to run LAN_ON

2024-12-07 03:22:02 DHCPC INFO [28108] receive ack from server with ip [IP.27], options(subnet=255.255.252.0;router=[IP.1];dns=[IP] [IP];lease=1800;serverid=[IP.1];)

2024-12-07 03:22:02 DHCPC INFO [28108] send select request with options(cliid=01/a8:6e:84:ba:53:1d:;reqip=[IP.27];serverid=[IP.1];)

2024-12-07 03:22:02 DHCPC INFO [28108] receive offer from server with ip [IP.27], options(subnet=255.255.252.0;router=[IP.1];dns=[IP] [IP];lease=1800;serverid=[IP.1];)

2024-12-07 03:22:02 DHCPC INFO [28108] send discover with ip 0.0.0.0 and flags 80

2024-12-07 03:21:59 Led Controller INFO [1140] Start to run WAN1_OFF

2024-12-07 03:21:59 Led Controller INFO [1140] Start to run WAN0_ON

2024-12-07 03:21:59 Led Controller INFO [1140] Start to run LAN_ON

2024-12-07 03:21:59 DHCPC INFO [28108] send discover with ip 0.0.0.0 and flags 80

2024-12-07 03:21:58 NAT INFO [27752] Initialization succeeded

2024-12-07 03:21:58 NAT INFO [27752] Initialization succeeded

2024-12-07 03:21:57 Led Controller INFO [1140] Start to run WAN1_OFF

2024-12-07 03:21:57 Led Controller INFO [1140] Start to run WAN0_OFF

2024-12-07 03:21:57 Led Controller INFO [1140] Start to run LAN_ON

2024-12-07 03:21:55 DHCPC WARNING [19073] send dhcp release ip [IP.27]

2024-12-07 03:21:55 DHCPC INFO [19073] teardown and release

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Re:Archer AX55/AX3000 disconnects and has to be rebooted to regain internet access often-Solution
2025-01-06 06:36:13 - last edited Thursday

Hi  @Lake95s,

There are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.
For WAN connection unstable (Router Internet LED turns red/orange occasionally): 
    1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
    2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
    3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
    4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
For wireless client devices unstable: 
    1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
    2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
    3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE550 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, ECO Mode, and More Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul
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Re:Archer AX55/AX3000 disconnects and has to be rebooted to regain internet access often-Solution
2025-01-06 06:36:13 - last edited Thursday

Hi  @Lake95s,

There are a few different cases related with unstable connection, including WAN connection unstable and wireless client devices unstable.
For WAN connection unstable (Router Internet LED turns red/orange occasionally): 
    1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
    2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
    3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
    4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
For wireless client devices unstable: 
    1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
    2) Login the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
    3) For 2.4GHz wireless client devices, adjust 2.4GHz channel width into 20MHz, for 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE550 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, ECO Mode, and More Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul
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Views: 131

Replies: 1

Tags

Network Connectivity
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