Deco X50 with very poor connection on 2.4 GHz
Hi guys!
I've bought 2 decos X50 to replace my eero mesh wifi system.
At first, everything looked fine, but, when I started connecting all my IoT devices to X50 (I created a IoT network for that), the things starting to went bad, because the wi-fi signal became very poor and weak. Many of the devices disconnect and reconnect many times and sometimes some devices can't connect anymore and I need to reset them.
I also tried to "optimize network", but they say they are in the best channels, however, I realized that channel 2 was the most wonderful for my case (in one of my tests, this channel performed really good, with a strong connection), but, how can I change it? I didn't find any place to do this change manually.
I put some devices into my main network to see that this could be a problem with the IoT network, but I realized that the problem seems to be in the 2.4GHz network.
Please, help me.
Hi, Thank you very much for your time and patience.
Are all the 33 online clients here smart home devices that are connected to the "IOT Network"?
-Can I have their model numbers/brands?
Currently, Deco X50 doesn't support changing wireless channels yet. However if later the wireless channels are confirmed to be the issue, I could escalate the case to the senior engineer for other workarounds.
Wait for your reply and best regards.
Hi @David-TP
Before I start the firmware update, I'd like to ask you some questions:
1) I noticed your model number is Deco XE5300_V1.6. A new 1.4.5 was released a few days ago and could you please manually update to this version to see whether it helps:
Did you say that the hardware version of my Deco's is 1.60, however, when I was upgrading, the screen showed something different. Can I really upgrade, this difference wasn't brick my Decos?
2) By the way, do you also have a lot of smart home devices(how many?) that are connected to the IOT network?
Regarding my IoT devices, I have something around 30 devices, with brands:
Aqara: Camera G2H (2 devices), Air Conditioning Controller P3 (4 devices)
Sonoff: Camera CAM-S2 (1 device)
Intelbras: Camera iC3 (1 device)
Shelly: Relay 1 (1 device)
Eufy: Camera Indoor Cam (3 devices), HomeBase2 (1 device)
Philips: Hue Sync Box (1 device), TV 65PUG7906/78 (1 device)
Ekaza: Smart Lamp EKHM-T2018SQ (5 devices)
Coibeu: Smart Socket (1 device), Smart Power Strip (1 device)
NovaDigital: Smart Power Strip (4 devices)
Zemismart: Smart Lamp (3 devices)
Meross: Smart Oil Difuser MOD150 (1 device), Smart Lamp MSL100R (2 devices)
Samsung: Fridge RT53 (1 device)
3) Did the Ping loss, timed out and spikes x50 issue you commented on mainly occur to the 2.4GHz band?
Yes, all this devices above are running in 2.4GHz band into the IoT Network with this specification:
If you need more information, I'll be here!
@David-TP Why does 5G stop working on Deco X10 sometimes? The main router is Deco X50v1.30, connected through a switch.
@David-TP After restarting the router, everything is working...
Hi, Nice to see you again.
If possible, it would be better to start a new thread with the current issue. I don't think it is relevant to this post.
Actually, I can't see from the pictures that the 5G on the Deco X10 is not working.
Were you saying that after rebooting the Deco X10, the 5GHz-connected clients finally connect, and then appear in the "connected clients" list?
-Also for the mysterious "Jinan Jovision Science", do you know what it is? It seems like some smart home devices.
-If you were still on the beta APP-Android 3.8.102, Have you tried to install the latest official APP-3.8.88?
