Although the wireless LAN remains connected, the internet cannot be accessed.

sk-

Thursday - last edited Yesterday

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Registered: 2024-11-21

Although the wireless LAN remains connected, the internet cannot be accessed.

Thursday - last edited Yesterday

Tags: #Network Connectivity

Model: Archer BE900

Hardware Version: V2

Firmware Version: Archer BE900(JP)_V2_1.1.2 Build 241112

I purchased the BE900 in Japan and am using it in Japan.
Since updating the firmware to Archer BE900(JP)_V2_1.1.2 Build 241112, the issue where the wireless connection stays active but the internet cannot be accessed has been occurring frequently.

The internet connection method is MAP-E (OCN).

When this issue occurs, reconnecting the wireless connection on the device side allows the internet to work again.

Do you have any solutions for this issue?

1 Reply

Joseph-TP

Yesterday

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Registered: 2024-06-22

Re:Although the wireless LAN remains connected, the internet cannot be accessed.

Yesterday

Hi@sk-

Could I know if all wireless clients lose the network when the problem occurs? Is the wired connection still normal?

At this time, does the LED status of the router indicate any abnormality?

Can you provide a screenshot of the router's Internet status? Log in to the web UI via http://tplinkwifi.net, then go to Advanced—Network--Status

In addition, we have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

Although the wireless LAN remains connected, the internet cannot be accessed.

Although the wireless LAN remains connected, the internet cannot be accessed.

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