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Internet not configuring

Internet not configuring

Internet not configuring
Internet not configuring
2024-11-13 14:13:18 - last edited 2024-11-14 05:50:22
Tags: #Network Connectivity #Installation
Model: XC220-G3v  
Hardware Version: V2
Firmware Version: 1.10.0 0.8.0 v6062.0 Build 240511 Rel.44969n

Hello, I have recently bought the Tp link XC220-G3v to replace the genexis platinum router that I have been using for the railwire internet connection. I have configured the PPPoE according to the details ISP provided for internet connection but the internet does not get configured and I am not able to connect to the internet. I have EPON registered. Also when I remove the fiber cable and connect it to the old router internet comes online. but when I connect it to the the tp link router configured with the same internet configurations internet is not configured. I have verified all the credentials 5-7 times and still not getting connection. Please Help!

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#1
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1 Accepted Solution
Re:Internet not configuring-Solution
2024-11-14 05:50:19 - last edited 2024-11-14 05:50:22

  @Nimal 

Hi,

 

Did you purchase the XC22-G3v from your current ISP?

This model is a customized model from the service provider, therefore if you buy from them, you can contact them directly to get help.

 

Based on our experience, you can also try the following troubleshooting steps.

1. check if it needs a VLAN ID.

2. change DNS server.

3. Clone the old router's MAC address.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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2 Reply
Re:Internet not configuring-Solution
2024-11-14 05:50:19 - last edited 2024-11-14 05:50:22

  @Nimal 

Hi,

 

Did you purchase the XC22-G3v from your current ISP?

This model is a customized model from the service provider, therefore if you buy from them, you can contact them directly to get help.

 

Based on our experience, you can also try the following troubleshooting steps.

1. check if it needs a VLAN ID.

2. change DNS server.

3. Clone the old router's MAC address.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#2
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Re:Internet not configuring
2024-11-14 07:54:25

  @Sunshine No I have bought this device from amazon. I have tried using the custom mac address and inputted the old router mac address and it did not work.

 

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Views: 134

Replies: 2

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Network Connectivity Installation
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